Security Service Delivery Lead

The Missing Link

North Sydney Council

Hybrid

AUD 90,000 - 120,000

Full time

27 hours ago

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Benefits offered by this job

Hybrid work flexibility

Award-winning employer

Career growth opportunities

Job summary

The Missing Link, Australia’s award-winning IT provider, is seeking a proactive Service Delivery Coordinator to join our GSOC team. In a dynamic, hybrid role, you’ll be the key contact between clients, internal teams and partners to ensure seamless delivery of managed security services.

You will drive service excellence, coordinate incidents and changes, and support operational efficiency across the team. The role requires 2-3+ years in service delivery and ITIL v4 Foundation (or progression),

Qualifications

2-3+ years experience in service delivery or service management.
ITIL v4 Foundation certified (or actively pursuing).
Strong communication skills and stakeholder engagement ability.
Highly organized with excellent time management.
Thrive in a fast-paced, collaborative environment.
Proactive, detail-oriented, and solutions-focused.

Responsibilities

Manage client relationships and ensure high-quality service delivery.
Coordinate incidents, escalations, problems, and changes (ITIL-aligned).
Produce monthly service reports, including SLA and performance metrics.
Lead and support internal improvement and automation initiatives.
Facilitate service review and business review meetings.
Coordinate resourcing and service requests across GSOC.
Provide administrative support including service boards, billing, and documentation.