Security Product Manager & IT Support Lead

BGW Technologies Group; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

BGW Technologies Group is seeking a Product Manager & IT Supportperson to manage our product portfolio for the national security wholesale business. The role focuses on product lifecycle management, demand forecasting, inventory planning, and technical support across BGW’s national operations, including pre-sales and post-sales activities.

The successful candidate will interface with suppliers, branches, partners and internal teams, providing remote and on-site assistance, product

Qualifications

• Experience in product management and supplier coordination is highly regarded.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management.

Responsibilities

• Be the primary liaison between suppliers and BGW Technologies employees for assigned product ranges.
• Provide advanced pre-sales and post-sales product and technical support to branches, partners, internal teams and customers, remotely and on site when required.
• Test and evaluate new products, including features, technical performance, reliability and market suitability.
• Validate interoperability and integration between products as part of complete electronic security and IT-based system solutions.
• Support the Sales Team with product selection, system architecture, solution design, demonstrations and technical responses.
• Monitor inventory demand, forecasting and maintain stock rotation plans to support availability and minimise ageing stock.

Job description

BGW Technologies Group is seeking a Product Manager & IT Supportperson to manage our product portfolio for the national security wholesale business. The role focuses on product lifecycle management, demand forecasting, inventory planning, and technical support across BGW’s national operations, including pre-sales and post-sales activities.

The successful candidate will interface with suppliers, branches, partners and internal teams, providing remote and on-site assistance, product