Security Officer - Mental Health Services

NSW Health; Sydney; On-site; AUD 56,000 - 76,000; Full time

Job summary

NSW Health's Western Sydney Local Health District invites applications for a Security Officer role at Cumberland Hospital. You will protect patients, staff and visitors, monitor CCTV and access systems, and respond to security incidents in a busy mental health environment.

The position supports a collaborative healthcare team and adheres to CORE values of collaboration and respect. You will hold a Class 1A security license, a Certificate II in Security Guarding and current First Aid.

Qualifications

• NSW Driver Licence with a clean driving record.
• Excellent verbal and written communication and interpersonal skills.
• Experience in de-escalating challenging situations.
• Ability to work effectively within a multidisciplinary team.
• Experience with electronic security systems such as CCTV, access control, and building management systems.

Responsibilities

• Monitor and operate security systems including CCTV and access control.
• Identify risks, perform risk assessments and take action to maintain safety.
• Respond to incidents such as fire, duress, or medical emergencies.
• Work with clinicians, police, fire services and other stakeholders.
• Document incidents and contribute to continuous improvement.

Skills

Verbal communication

Written communication

De-escalation

Customer service

Security awareness

Education

Certificate II in Security Guarding

First Aid Certificate

NSW Driver Licence

Tools

CCTV Monitoring

Access control systems

Building management systems

Radio communications

Job description

Security Officer - Mental Health Services

Help create a safe and secure environment across mental health services

Work alongside clinicians, emergency services and a supportive security team

Make a meaningful difference to patients, families, visitors and staff

Protect people, manage risk and respond confidently to security incidents in a busy mental health environment.

Previous WSLHD Applicants Need Not Apply

Employment Type:Temporary (up to 15/11/2027) & Permanent Full and Part Time roles available
Position Classification:Security Officer
Remuneration:$65,703.25 per annum / $33.13 per hour (Base Rate/Salary)
Hours Per Week:up to 38 (opportunities for overtime and penalty rates may apply)
Location:Cumberland Hospital, North Parramatta

Where you'll be working
Join Cumberland Hospital in North Parramatta, part of Western Sydney Local Health District (WSLHD) and NSW’s largest and Australia’s oldest mental health facility. You’ll work in an environment where safety, respect, teamwork and quality care are at the heart of everything we do.

You’ll be part of a professional security service supporting patients, staff, visitors and contractors across a complex healthcare environment.

Work alongside multidisciplinary clinical teams and key emergency service partners

Contribute to a safe, respectful and welcoming environment for everyone

Support a major mental health service serving local and broader Western Sydney communities

Be part of a workplace focused on innovation, collaboration and continuous improvement

Grow your skills within a large public health organisation committed to its CORE Values of Collaboration, Openness, Respect and Empowerment

What you'll be doing
As a Security Officer, you’ll play a vital role in protecting people and NSW Health assets while responding professionally to security and safety risks. You’ll use sound judgement, strong communication and a calm approach to manage challenging situations.

Monitor and operate security systems including CCTV, duress alarms and access control

Identify risks, undertake appropriate risk assessments and take timely action to maintain safety

Respond effectively to incidents including fire, duress, helipad retrieval and advanced life support situations

Work collaboratively with clinicians, police, fire services, emergency services and other stakeholders

Provide professional customer service while accurately documenting incidents and contributing to continuous improvement

Ready to make a difference?

Bring your security experience, physical fitness, professionalism and ability to de-escalate challenging situations to a role where your work directly contributes to safer healthcare environments. Join Western Sydney Local Health District and be part of a team where your skills, contribution and commitment to safety matter.

License: Class 1A Licence as issued under the Security Industry Act 1997
Qualification: Certificate II in Security Guarding and current First Aid Certificate

Selection Criteria:

NSW Driver Licence with excellent driving record (full or provisional class C)

Excellent verbal and written communication and interpersonal skills

Demonstrated ability to manage and de-escalate difficult situations

Proven ability to work effectively within a multidisciplinary team

Demonstrated experience with electronic security systems such as access control and building management systems, CCTV monitoring, data entry, and radio communications

Ability to adapt and learn emerging security and IT systems

Experience in a customer service role, ideally involving access or traffic monitoring

Requisition ID:REQ700422
Applications Close:1st November 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.

For inquiries about the role, contactJosh Astridge on [e-mail]