Security Officer - Mental Health Services

NSW Health; Sydney; On-site; AUD 65,000 - 67,000; Full time

Job summary

NSW Health is seeking a Security Officer for Cumberland Hospital in North Parramatta to help create a safe and secure environment across mental health services. You will monitor CCTV and access control, identify risks, and respond to security incidents in a busy healthcare setting.

You will work alongside clinicians, emergency services and a professional security team to protect patients, staff and visitors, while documenting incidents and supporting continuous improvement.

Qualifications

• NSW Driver Licence with excellent driving record (full or provisional class C)
• Excellent verbal and written communication and interpersonal skills
• Demonstrated ability to manage and de-escalate difficult situations
• Proven ability to work effectively within a multidisciplinary team
• Experience with electronic security systems such as access control and building management systems

Responsibilities

• Monitor and operate security systems including CCTV, duress alarms and access control
• Identify risks, undertake appropriate risk assessments and take timely action to maintain safety
• Respond effectively to incidents including fire, duress, helipad retrieval and advanced life support situations
• Work collaboratively with clinicians, police, fire services, emergency services and other stakeholders
• Provide professional customer service while accurately documenting incidents and contributing to continuous improvement

Skills

Driving

Verbal & written communication

De-escalation

Team collaboration

Electronic security systems

IT systems adaptability

Customer service

Education

Certificate II in Security Guarding

First Aid Certificate

Class 1A Licence (Security Industry Act 1997)

Tools

CCTV monitoring

Access control systems

Building management systems

Job description

Security Officer - Mental Health Services

Help create a safe and secure environment across mental health services

Work alongside clinicians, emergency services and a supportive security team

Make a meaningful difference to patients, families, visitors and staff

Protect people, manage risk and respond confidently to security incidents in a busy mental health environment.

Previous WSLHD Applicants Need Not Apply

Employment Type:Temporary (up to 15/11/2027) & Permanent Full and Part Time roles available
Position Classification:Security Officer
Remuneration:$65,703.25 per annum / $33.13 per hour (Base Rate/Salary)
Hours Per Week:up to 38 (opportunities for overtime and penalty rates may apply)
Location:Cumberland Hospital, North Parramatta

Where you'll be working
Join Cumberland Hospital in North Parramatta, part of Western Sydney Local Health District (WSLHD) and NSW’s largest and Australia’s oldest mental health facility. You’ll work in an environment where safety, respect, teamwork and quality care are at the heart of everything we do.

You’ll be part of a professional security service supporting patients, staff, visitors and contractors across a complex healthcare environment.

Work alongside multidisciplinary clinical teams and key emergency service partners

Contribute to a safe, respectful and welcoming environment for everyone

Support a major mental health service serving local and broader Western Sydney communities

Be part of a workplace focused on innovation, collaboration and continuous improvement

Grow your skills within a large public health organisation committed to its CORE Values of Collaboration, Openness, Respect and Empowerment

What you'll be doing
As a Security Officer, you’ll play a vital role in protecting people and NSW Health assets while responding professionally to security and safety risks. You’ll use sound judgement, strong communication and a calm approach to manage challenging situations.

• Monitor and operate security systems including CCTV, duress alarms and access control
• Identify risks, undertake appropriate risk assessments and take timely action to maintain safety
• Respond effectively to incidents including fire, duress, helipad retrieval and advanced life support situations
• Work collaboratively with clinicians, police, fire services, emergency services and other stakeholders
• Provide professional customer service while accurately documenting incidents and contributing to continuous improvement

Ready to make a difference?

Bring your security experience, physical fitness, professionalism and ability to de-escalate challenging situations to a role where your work directly contributes to safer healthcare environments. Join Western Sydney Local Health District and be part of a team where your skills, contribution and commitment to safety matter.

License: Class 1A Licence as issued under the Security Industry Act 1997
Qualification: Certificate II in Security Guarding and current First Aid Certificate

Selection Criteria:

• NSW Driver Licence with excellent driving record (full or provisional class C)
• Excellent verbal and written communication and interpersonal skills
• Demonstrated ability to manage and de-escalate difficult situations
• Proven ability to work effectively within a multidisciplinary team
• Demonstrated experience with electronic security systems such as access control and building management systems, CCTV monitoring, data entry, and radio communications
• Ability to adapt and learn emerging security and IT systems
• Experience in a customer service role, ideally involving access or traffic monitoring
• License: Class 1A Licence as issued under the Security Industry Act 1997
• Qualification: Certificate II in Security Guarding and current First Aid Certificate
• Master Licence: 407479615

Requisition ID: REQ700422
Applications Close:1st November 2026

Need more information ?

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.