Security officer for health services

Stateguard; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

StateGuard in Melbourne seeks a security professional to perform guarding duties across hospital sites within Melbourne's inner CBD. You will help provide a safe, secure and welcoming environment for patients, visitors, staff and contractors.

Pay will be in accordance with the Security Services Industry Award 2020. The role requires strict adherence to site procedures, strong communication, and the ability to work collaboratively with healthcare teams.

Qualifications

• Certificate II in Security Operations and First Aid required.
• Current Working with Children Check required in Victoria.
• Willingness to meet vaccination and health-clearance requirements for healthcare environments.
• Minimum two years’ security experience in hospital/medical facility.
• Strong communication and customer-service skills.

Responsibilities

• Deliver a high standard of security and customer service to patients, staff, visitors and contractors.
• Conduct static guarding, foot patrols and other security duties as directed.
• Maintain a professional, respectful and courteous approach at all times.
• Support the achievement of site KPIs through reliable, responsive and high-quality service.
• Ensure client security requirements and expectations are consistently met or exceeded.
• Follow all site procedures, contractual obligations, policies and quality processes.
• Work collaboratively with nursing staff, hospital management and StateGuard leadership.
• Demonstrate a strong work ethic, initiative and positive team attitude.

Skills

Certificate II Security Ops

First Aid Certified

Working with Children Check

Vaccination health-clearance

2+ years hospital security

Security guarding

Crowd management

Victorian security laws

Communication skills

Basic computer skills

Physical fitness

Calm under pressure

Education

Certificate II in Security Operations

Job description

To perform guarding duties in accordance with StateGuard Standing Orders, site-specific instructions, contractual requirements and quality procedures. You will help provide a safe, secure and welcoming environment for patients, visitors, staff and contractors across hospital sites located within Melbourne's inner CBD. Pay will be in accordance with the Security Services Industry Award 2020.

Key responsibilities

• Deliver a high standard of security and customer service to patients, staff, visitors and contractors
• Conduct static guarding, foot patrols and other security duties as directed
• Maintain a professional, respectful and courteous approach at all times
• Support the achievement of site KPIs through reliable, responsive and high-quality service
• Ensure client security requirements and expectations are consistently met or exceeded
• Follow all site procedures, contractual obligations, policies and quality processes
• Work collaboratively with nursing staff, hospital management and StateGuard leadership
• Demonstrate a strong work ethic, initiative and positive team attitude

About you

• Certificate II in Security Operations qualification
• Current First Aid certification
• Current Working with Children Check
• Willingness to meet vaccination and health-clearance requirements applicable to healthcare environments
• Minimum two years' experience in a comparable security role, specifically within a hospital or medical facility
• Demonstrated security guarding and crowd-management experience
• Current knowledge of Victorian legislation relevant to security officers
• Strong communication and customer-service skills
• Basic computer skills
• Physical fitness to conduct regular foot patrols
• Ability to remain calm, professional and respectful in challenging situations