Security Incident Response Operations & Analytics Lead

Amazon; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Amazon Web Services Australia Pty Ltd is seeking a smart, enthusiastic leader for Enterprise Support Strategy & Operations (ESSO) to drive operational excellence within Security Incident Response (SIR). You will analyze initiatives, develop scalable processes, and provide data-driven insights to leadership.

This role partners with service leadership across RoB cadence, KPI planning, data onboarding, and cross-functional coordination to improve impact for AWS Enterprise Support customers in

Qualifications

• 5+ years of finance, business management and sales operations experience.
• Experience developing business analytics or equivalent.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent.
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
• Excellent written and verbal communication. You write clearly and concisely, and you tailor your communication to the audience.

Responsibilities

• Serve as the business operations support for the AWS Security Incident Response service team, acting as a partner to service leadership on operational planning, mechanism development, stakeholder communications, program management and cross-functional coordination.
• Support rhythm of business (RoB) cadences including MBR, QBR, WBR, and OP planning by delivering data-driven insights, reporting, and operational recommendations to Security Incident Response leadership.
• Lead KPI planning and metrics transformation efforts for AWS Security Incident Response, connecting service-level metrics to AWS broader security goals and KPIs.
• Partner with BIE teams on data onboarding, migration, and sprint prioritization to ensure Security Incident Response metrics are available in AWS Support reporting platforms.
• Author requirements documentation including Pathfinder requests, business requirements documents, and narratives to drive alignment on data and dashboard initiatives.
• Support security goals across AWS Support by aligning Security Incident Response business performance measurement with organization-wide security objectives and executive reporting standards.
• Build scalable mechanisms and frameworks that enable leadership to measure operational effectiveness, identify trends, and make informed decisions.
• Leverage AI tools to drive operational efficiency and support automation for stakeholders across the security services portfolio.

Skills

Finance

Analytics

Sales ops

Salesforce

Sales processes

Communication

Project mgmt

Tools

Salesforce

Job description

Amazon Web Services Australia Pty Ltd is seeking a smart, enthusiastic leader for Enterprise Support Strategy & Operations (ESSO) to drive operational excellence within Security Incident Response (SIR). You will analyze initiatives, develop scalable processes, and provide data-driven insights to leadership.

This role partners with service leadership across RoB cadence, KPI planning, data onboarding, and cross-functional coordination to improve impact for AWS Enterprise Support customers in