Security-Cleared Messaging Systems Administrator

MTP Services; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

MTP Services in Canberra is seeking an experienced Formal Messaging System Administrator to support the operation and maintenance of a secure enterprise messaging environment within a Federal Government department.

You will work in a small ICT team, handling user access management, system configurations, message distribution and incident coordination, while ensuring compliance with security and governance requirements.

Qualifications

• Experience administering secure messaging platforms or enterprise systems.
• Strong skills in managing user accounts, access controls and configurations.
• Understanding messaging operations and workflows.
• Experience supporting web-based messaging platforms.

Responsibilities

• Administer and maintain secure messaging systems, including user accounts, profiles, directory services and access permissions.
• Manage distribution lists, group addresses, topic subscriptions and organisational structures.
• Configure and maintain system access controls, including Need-to-Know (NTK) permissions and security assignments.
• Support secure messaging operations, including message exchange and transfers between interconnected systems.
• Manage Level 2 support requests, troubleshoot system issues and coordinate technical resolutions.
• Maintain messaging configurations supporting executive and senior leadership communications.
• Conduct periodic audits of user access, distribution lists and system configurations.
• Ensure compliance with information security policies, classification requirements and governance procedures.
• Develop and maintain Standard Operating Procedures (SOPs), operational documentation and reporting.
• Provide technical and procedural guidance to internal users and stakeholders.
• Identify opportunities to improve system processes, operational efficiency and service delivery.

Skills

Secure messaging

User access control

System configuration

Incident coordination

Audits & governance

Tools

ICT service management tools

Incident management tools

Job description

MTP Services in Canberra is seeking an experienced Formal Messaging System Administrator to support the operation and maintenance of a secure enterprise messaging environment within a Federal Government department.

You will work in a small ICT team, handling user access management, system configurations, message distribution and incident coordination, while ensuring compliance with security and governance requirements.