Secure System Administrator (Level 2/3) – Canberra

Paxus - Technology + Digital Talent; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Paxus - Technology + Digital Talent is seeking an experienced System Administrator / Systems Support Officer to join our Canberra-based team. You will provide Level 2 and Level 3 operational and technical support across systems and applications, troubleshoot issues, manage incidents, and maintain system documentation in a secure enterprise environment.

The role emphasizes structured IT service management, clear ticketing and change processes, and contributing to continuous improvements in

Qualifications

• Experience providing Level 2 and/or Level 3 ICT support in a structured operational environment.
• Hands-on system administration and technical troubleshooting experience.
• Demonstrated ability to investigate and resolve technical issues across applications, systems or support environments.
• Experience using service management and ticketing systems.
• Understanding of incident, request, change and problem management practices.
• Strong technical documentation skills.

Responsibilities

• Providing Level 2 and Level 3 operational and technical support across systems and applications.
• Investigating and resolving incidents and service requests escalated from Level 1 support.
• Performing routine system administration, including account, access, configuration and environment support where authorised.
• Monitoring system behaviour, support queues, recurring issues and service demand.
• Troubleshooting technical issues and escalating complex matters to senior technical teams or vendors when required.
• Supporting scheduled maintenance, system checks and service continuity activities.
• Assisting with approved system updates, configuration changes and operational improvements.
• Contributing to root cause analysis and identifying recurring technical issues.
• Maintaining accurate ticket notes, resolution details and technical records.
• Developing and maintaining SOPs, work instructions, troubleshooting guides and knowledge articles.
• Supporting change and release activities, including impact assessment, testing and post-change validation.
• Providing technical input into operational reporting, issue registers, action tracking and service performance reporting.
• Participating in technical meetings, stand‑ups and stakeholder discussions.
• Identifying opportunities to improve support processes, workflows and documentation.
• Following security, information handling and system access requirements within a controlled ICT environment.

Skills

Level 2 ICT support

System administration

Technical troubleshooting

Documentation

Job description

Paxus - Technology + Digital Talent is seeking an experienced System Administrator / Systems Support Officer to join our Canberra-based team. You will provide Level 2 and Level 3 operational and technical support across systems and applications, troubleshoot issues, manage incidents, and maintain system documentation in a secure enterprise environment.

The role emphasizes structured IT service management, clear ticketing and change processes, and contributing to continuous improvements in