Section Supervisor

Queensland Department of Youth Justice and Victim Support; Townsville City; On-site; AUD 80,000 - 110,000; Full time

Job summary

Queensland Department of Youth Justice and Victim Support in Belgium Gardens, Townsville, seeks a Section Supervisor to lead a multidisciplinary team and oversee the care of young people in detention. The role focuses on safe, respectful interactions, program engagement, and adherence to the Youth Justice Act requirements.

The ideal candidate will demonstrate cultural capability, strong leadership, and the ability to mentor staff while maintaining compliance and accountability across unit

Qualifications

• Proven leadership experience in a frontline or supervisory role.
• Demonstrated capability to engage with Aboriginal and Torres Strait Islander peoples.
• Ability to manage fast-paced operations and multi-disciplinary teams.

Responsibilities

• Lead supervision and direct care practices for young people in detention.
• Maintain safe, clean and secure unit environments with high standards.
• Monitor progress via Single Case Plans and support rehabilitative activities.
• Provide performance feedback and contribute to staff development.
• Prepare accurate reports using manual and computerised systems.

Skills

Leadership

Staff supervision

Cultural capability

Communication

Report writing

Job description

Queensland Department of Youth Justice and Victim Support – Belgian Gardens QLD

As Section Supervisor, you will specifically:

• Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.
• Implement, maintain, and assist in the development of, procedures for the supervision and direct care of young people in detention that provide for a secure, safe and positive environment for young people. Oversee the provision of quality interaction between staff and young people in the unit. Ensure high standards of cleanliness, safety and security are maintained within the unit.
• As part of a multi-disciplinary team, monitor young people's progress in addressing their case needs as identified in their Single Case Plan by maximising opportunities for them to attend programs and other activities, by role modelling appropriate behaviour, overseeing the implementation of the behaviour development system and ensuring it is applied in a fair and equitable manner, by monitoring their daily behaviours, and by assisting young people in developing and progressing their rehabilitative and reintegrative processes and strategies.
• Provide relevant and timely feedback in the supervision and performance monitoring of Youth Workers to inform on the job mentoring as well as contributing to individual performance assessments conducted by the Unit Manager and relevant Shift Supervisor.
• Ensure consistent unit operations through the development of information sharing and teamwork development strategies.
• Prepare reports and records in an accurate and timely manner using both manual and computerised systems.
• Assist in the development and testing of contingency plans and procedures to ensure that the centre's response to incidents is timely, effective and appropriate.
• Liaise with Shift Supervisors and Unit Managers to assist the development and oversee the implementation of effective young person management practices and the delivery of a range of client-related services.

Delegations

This role holds statutory delegations under the Youth Justice Act 1992. This position is also subject to financial delegation responsibilities.

What we are looking for

We will assess your suitability for this role by looking at what you've done previously- the knowledge, skills and experience you've built, your potential for development, and your personal qualities.

Every staff member is expected to role model leadership behaviours. This role requires the leadership capabilities of a Team Leader profile, as outlined below and in the Leadership competencies for Queensland booklet.

Vision: Makes insightful decisions - Analyses available data and supports others to identify essential information to uncover the cause of issues.

Results: Builds enduring relationships - Demonstrates awareness of others by tailoring messages so they resonate with stakeholders of diverse interests and backgrounds.

Accountability: Pursues continuous growth - Acts as a role model for the team by actively seeking feedback and communicating openly about learnings.

Role specific/technical skills:

• You understand the impacts of historical and contemporary policy and practices upon Aboriginal and Torres Strait Islander peoples. You have a demonstrated ability to engage and communicate effectively, and with humility, with Aboriginal and Torres Strait Islander peoples.
• Ability to deliver outcomes in a dynamic and busy environment with minimal supervision.

Applications to remain current for 12 months.