Seasonal Retail Associate: Customer Experience Champion

Munro Footwear Group; Kempsey; Remote; AUD 34,000 - 48,000; Part time

Job summary

Brightside Collective offers a flexible, remote role focused on client experience and program coordination. The position emphasizes organisation, clear communication, and autonomous work within established systems, with ongoing onboarding and professional development.

Ideal applicants bring admin, customer service, client support, or team coordination experience and are comfortable working with online tools and guided processes in a flexible, supportive environment.

Qualifications

• Ideal candidate has administrative, customer-facing, or coordination experience.
• Strong organisational and communication skills; ability to work autonomously within a structured framework.
• Comfort with online programs, guided systems, and digital tools.

Responsibilities

• Support communication and coordination within a structured online program environment.
• Manage follow-up activities using established processes.
• Follow guided systems and step-by-step workflows.
• Maintain accurate records and organised communication activities.
• Participate in ongoing learning and professional development.

Job description

Client Experience & Program Coordination (Flexible Remote Role)

About the Role

This flexible, remote-based role is suited to individuals who value organisation, communication, and the ability to work autonomously within a structured environment. You may already have valuable professional and life experience behind you and be looking for a role that offers greater flexibility, ongoing growth, and meaningful involvement aligned with your current lifestyle and goals. This role is best suited to individuals who bring previous professional, administrative, customer-facing, business, or coordination experience and who are confident managing responsibilities within established systems and processes. The role operates within an established framework supported by onboarding, guided systems, and ongoing professional development.

• Supporting communication and coordination activities within a structured online program environment
• Managing communication and follow-up activities using established processes
• Following guided systems and step‑by‑step workflows
• Maintaining accurate records and organised communication activities
• Using simple digital tools to stay organised and consistent
• Participating in ongoing learning and professional development opportunities

About Brightside Collective

At Brightside Collective, we value flexibility, continuous learning, professional growth, and creating positive outcomes through consistent action. We believe experience matters. Many successful individuals bring strong communication skills, practical life experience, and a willingness to learn and contribute within a supportive and structured framework. Our culture encourages personal responsibility, consistency, and a positive approach to learning new skills while working towards meaningful goals.

Key Responsibilities

• Supporting communication and coordination activities within a structured online program environment
• Managing communication and follow-up activities using established processes
• Following guided systems and step‑by‑step workflows
• Maintaining accurate records and organised communication activities
• Using simple digital tools to stay organised and consistent
• Participating in ongoing learning and professional development opportunities

Who This Role Suits

You may be a professional with experience in:

• Administration
• Customer Service
• Client Support
• Team Coordination
• Operations Support
• Business Ownership or Management
• Education or Training Environments

You’ll likely enjoy this role if:

• You value flexibility while appreciating structure and clear direction
• You are self‑motivated and comfortable working autonomously
• You communicate confidently and professionally
• You are organised and able to manage your own schedule effectively
• You are comfortable using online communication tools
• You enjoy learning, growing, and applying new skills in a practical environment
• You appreciate working within established systems and processes

Additional Information

• Applicants must currently reside in Australia or New Zealand
• Flexible scheduling within a structured framework
• Approximate commitment of 10–15 hours per week
• Results‑oriented compensation structure
• Ongoing onboarding, training, and professional support

Important to Note

• This role operates within a flexible, autonomous working structure
• The position follows established systems, processes, and support frameworks
• Previous professional, business, administrative, customer service, or coordination experience is highly regarded
• We are seeking applicants interested in a long‑term professional pathway
• Success in this role is supported by consistency, communication, and a willingness to learn