Sea Logistics Operational Care Specialist, Export

Kuehne Nagel; Melbourne; Sur place; AUD 90 000 - 115 000; Plein temps

Avantages offerts par ce poste

Corporate rates for Private HealthCare

Free Flu Vaccination Program

Inclusive Gender-Neutral Parental Lead

Long-service awards

Novated leasing

Charity and volunteering events

Flexible work arrangements

And more!

Résumé du poste

Kuehne+Nagel Australia is seeking a Sea Logistics Operational Care Specialist, Export to join our Freight Forwarding team in Melbourne. You will manage export shipments from booking to vessel, ensuring data accuracy, compliance, and timely execution to keep customers satisfied.

You will coordinate with carriers, review instructions, and handle bills of lading, filings and invoices while driving cost efficiency and service excellence across every step of the export process.

Qualifications

• 4+ years of experience in sea logistics export operations or a similar role.
• Strong understanding of freight forwarding processes and export compliance.
• Hands-on experience with shipping documentation, including bills of lading and export filings.
• Clear communication and stakeholder management skills.

Responsabilités

• Create export shipments in our systems with care, because accurate data at the start saves everyone trouble later.
• Review shipping instructions against compliance, routing and rate requirements, and catch what doesn't add up.
• Coordinate with carriers, partners and internal teams to keep transport on track.
• Bills of lading, VGM filings and invoices go out within the required timelines.
• Track shipments, inform customers when they've departed, and handle deviations calmly and quickly.
• Manage consolidation shipments (master files) and see them through to the end.
• Update costs and revenue on time and verify invoices.
• Resolve discrepancies, claims or disputes quickly and fairly.
• Monitor carrier and vendor performance to drive improvements.

Connaissances

Attention to detail

Communication skills

Stakeholder management

Multitasking

Commercial awareness

Description du poste

Sea Logistics Operational Care Specialist, Export

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Somewhere right now, a customer's cargo is waiting to leave port. A cut-off is closing, a booking has just changed, and a shipping instruction doesn't quite match the paperwork. Behind every smooth departure is someone who spotted that detail, picked up the phone, and fixed it before it became a problem.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Somewhere right now, a customer's cargo is waiting to leave port. A cut-off is closing, a booking has just changed, and a shipping instruction doesn't quite match the paperwork. Behind every smooth departure is someone who spotted that detail, picked up the phone, and fixed it before it became a problem.

Your Day in the Operational Care Team

You'll join a close-knit Operational Care team that looks after exports from the first booking to the moment the vessel sails, and beyond. You are the person customers, carriers and colleagues turn to when they need things done right and on time.

Your day might look like this:

• You start the story. You create export shipments in our systems with care, because accurate data at the start saves everyone trouble later.

• You check the plot. You review shipping instructions against compliance, routing and rate requirements, and catch what doesn't add up.

• You keep it moving. You coordinate with carriers, partners and internal teams to make sure transport runs as planned.

• You get the paperwork right. Bills of lading, VGM filings and invoices go out within the required timelines.

• You follow the journey. You track shipments, tell customers when they've departed, and deal with any deviation calmly and quickly.

• You bring it together. You manage consolidation shipments (master files) and see them through to the end.

• You keep the books honest. You update costs and revenue on time and verify invoices.

• You solve the twists. When discrepancies, claims or disputes come up, you resolve them quickly and fairly.

• You make the next chapter better. You watch how carriers and vendors perform and help us improve how we work.

You’ll deliver excellent service, stay compliant, keep costs under control and get the details right.

The Person We're Looking For

You're the one who notices the typo before anyone else does. You stay steady when five things need attention at once. Here’s what you bring:

• 4+ years of experience in sea logistics export operations or a similar role

• A strong understanding of freight forwarding processes and export compliance

• Hands-on experience with shipping documentation, including bills of lading and export filings

• A sharp eye for detail and strong organisational skills

• The ability to juggle multiple priorities in a fast-paced environment

• Clear communication and stakeholder management skills

• Commercial awareness, with a focus on cost and operational efficiency

• A problem-solving mindset, and the judgment to know when to elevate and how to resolve things

What's in it for you

Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:

• Corporate rates for Private Health Care Insurance

• Free Flu Vaccination Program

• Inclusive Gender-Neutral Parental Leave Policy to support all parents

• Attractive long-service awards

• Novated leasing

• Charity and volunteering events

• Flexible work arrangements

• And more!

Who We Are

Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions.

At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics. Make your mark with us today!

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.