Coordinator

Officeworks; Willoughby City Council; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Staff discounts

Employee benefits

EAP access

Learning & development

Growing families policy

Flexible holidays

Job summary

Officeworks is seeking a Retail Department Leader in New South Wales to drive exceptional customer experiences, lead a high-performing team, and champion store presentation. You will mentor staff, collaborate with store leadership, and ensure products are well-stocked and appealing to customers.

The role requires a proven track record in retail leadership, strong communication skills, and a hands-on approach to daily operations in a dynamic environment.

Qualifications

• Solid track record in retail leadership.
• Outstanding ability to communicate with team and customers.
• Leadership legend; build a team of retail rockstars.
• Thrive in a fast-paced environment with shifting priorities.
• Hands-on attitude to ensure smooth operations.

Responsibilities

• Deliver exceptional customer experiences by providing complete solutions beyond transactions.
• Partner with store leadership to energize and motivate the crew.
• Mentor and train team members to deliver real value to customers.
• Keep the store well-presented and stocked so customers can find what they need.

Skills

Retail leadership

Customer service

Communication

Team mentoring

People management

Job description

At Officeworks, we bring big ideas at low prices to life for our customers, team, communities, and stakeholders. Founded in 1994 in Richmond Victoria, with more than 170 stores nationwide, a digital platform offering over 40,000 products, a national call centre and a dedicated business solutions team supporting micro, small and medium-sized businesses start, run and grow , we help Australians work, learn, create and connect, wherever and however they choose to shop. From technology, office supplies and furniture to education, art materials and essential services like Print & Copy and on‑site or remote tech support through Geeks2U, we deliver easy, engaging and customer experiences every day. Our success is powered by more than 9,000 passionate team members. We are deeply committed to their safety, wellbeing, and career growth, while operating responsibly, giving back to the communities we serve through strong national and local partnerships, community fundraising, and a clear commitment to reducing our environmental impact and sourcing sustainably for the future.

About us

At Officeworks, we bring big ideas at low prices to life for our customers, team, communities, and stakeholders. Founded in 1994 in Richmond Victoria, with more than 170 stores nationwide, a digital platform offering over 40,000 products, a national call centre and a dedicated business solutions team supporting micro, small and medium-sized businesses start, run and grow , we help Australians work, learn, create and connect, wherever and however they choose to shop. From technology, office supplies and furniture to education, art materials and essential services like Print & Copy and on‑site or remote tech support through Geeks2U, we deliver easy, engaging and customer experiences every day. Our success is powered by more than 9,000 passionate team members. We are deeply committed to their safety, wellbeing, and career growth, while operating responsibly, giving back to the communities we serve through strong national and local partnerships, community fundraising, and a clear commitment to reducing our environmental impact and sourcing sustainably for the future.

About the role

• As a Retail Department Leader, you will:
  • Let your customer service skills shine by being a solutions expert. Go beyond transactions. Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
  • Partner with the store leadership team to energize and motivate your crew. Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
  • Lead with purpose by mentoring and training your team. Share your knowledge, build their confidence, and guide them to become trusted retail rockstars who deliver real value to every customer.
  • Keep the store looking sharp and well‑stocked. Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation.

  When it comes to supporting our customers with the latest products, our passionate sales team are here to provide expert knowledge and advice to help them find the right solution to suit their needs.

  Flexible rotating roster and Monthly Rostered Days Off (RDOs) in addition to your standard leave entitlements.

About you

• A solid track record in retail leadership, with a fierce passion on delivering exceptional customer experiences.
• Outstanding ability to communicate and forge connections with your team and customers alike.
• You are a leadership legend, building a team of retail rockstars who can take on any challenge.
• Ability to thrive in a fast‑paced environment and juggling shifting priories like a pro.
• Ready to dive in head first, never afraid to get your hands dirty to ensure everything is always running smoothly.

Our culture

If you're searching for an organisation that's truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let's make bigger things happen - for all of us! We celebrate our teams' uniqueness by offering genuine team member benefits to the Officeworks family:

• We're all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.