School Learning Support Officer - Part Time 0.824 Fte - Ongoing - Dawson Publicschool

Nsw Police Force; Sydney; Hybrid; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Salary packaging options

Car leasing

Employee assistance & counselling

Job summary

NSW Police Force is seeking a School Learning Support Officer to assist customers and frontline staff. The role involves handling phone and email enquiries, case coordination, and data management in a hybrid working environment in Sydney.

The position emphasises strong communication, empathy, and a proactive approach to learning, with flexible, client‑facing duties and opportunities for professional development within the agency.

Qualifications

• Some experience with people who have a disability and/or barrier to employment.
• Knowledge of the workings of the NDIS and DES and how they impact employment opportunities for people with disability.
• Demonstrated ability to coordinate and supervise people.
• Experience delivering on‑the‑job and broader workplace training.

Responsibilities

• Support customers, providers and internal stakeholders via phone and email.
• Coordinate operational and administrative activities supporting frontline service delivery.
• Maintain records, correspondence and documentation per business requirements.
• Prioritise tasks to meet service standards and team objectives.
• Build strong working relationships across teams for effective collaboration.
• Contribute to continuous improvement initiatives to enhance customer and operational outcomes.
• Manage high‑volume workflows and service requests across multiple processes.
• Process complex funding and treatment‑related requests with accuracy and sound judgement.
• Support customers through their application process and assist with general enquiries.
• Record accurate customer information in our CRM.
• Assist with account enquiries and basic IT-related troubleshooting.
• Work toward agreed customer service targets and service levels.

Skills

Tertiary qualification

Customer service

Verbal & written communication

People communication

Empathy & calm under pressure

Proactive learning

Attention to detail & data entry

Process adherence & targets

Problem solving & tech use

Education

Tertiary qualification (nearly completed)

Job description

Showing 3030 School Learning Support Officer Part Time 0 824 Fte Ongoing Dawson Publicschool jobs in Sydney

What will you bring?

• A recently completed or nearly completed tertiary qualification
• Some customer service experience, gained through hospitality, retail, contact centre work or a similar environment
• Strong verbal and written communication skills
• Confidence speaking with different types of people
• Empathy, patience and the ability to stay calm in challenging situations
• A proactive and positive approach to learning
• Strong attention to detail and accurate data entry skills
• The ability to follow processes and work towards targets
• Basic problem-solving skills and confidence using technology

What you’ll hiring need

• Some experience with people who have a disability and/or barrier to employment.
• Knowledge of the workings of the NDIS and DES as these programs impact on and compliment the maximising of employment opportunities for people with a disability or barriers to employment.
• Demonstrated ability to work with a diverse group of employees, supporting and guiding the employees, coordinating, and troubleshooting responses to workplace incidents, concerns or ‘when things go wrong’ for these individuals.
• Experience in delivering training – on the job (work to be done etc.) and broad-based workplace training (procedures etc.)
• Knowledge and understanding of the critical importance of providing high standard customer service.
• Demonstrated ability to coordinate and supervise people.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access fitness passport memberships and wellness programmes.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

Benefits & conditions

• Professional development opportunities.
• Competitive pay and conditions.
• Flexible, autonomous, and hybrid working options.
• Annual leave, superannuation, and leave loading.
• Health & wellbeing support and Employee Assistance Program.

Role & responsibilities

• Support customers, providers and internal stakeholders through phone and email enquiries.
• Coordinate operational and administrative activities that support frontline service delivery.
• Maintain records, correspondence and documentation in line with business requirements.
• Prioritise competing tasks while meeting service standards and team objectives.
• Build strong working relationships across teams to support effective collaboration.
• Contribute to continuous improvement initiatives that enhance customer and operational outcomes.
• Manage high‑volume workflows and service requests across multiple operational processes.
• Process complex funding and treatment‑related requests requiring accuracy and sound judgement.
• Support customers throughout their application process and assist with general enquiries.
• Recording accurate customer information in our CRM.
• Assist with account enquiries and updates, and with basic application or IT-related troubleshooting.
• Assist with basic application or IT‑related troubleshooting, supporting requests relating to withdrawals and cancellations.
• Work towards agreed customer service targets and service levels.

Working conditions

• Flexible working arrangements (remote or hybrid).
• Three office days in Sydney office (Tuesday to Thursday) and remote days available (Monday and Friday).
• Free lunch every Tuesday.
• Snacks, fresh fruit and drinks available in the office.
• End‑of‑trip facilities with towel service and hair dryers.
• Anniversary leave.
• Potential eligibility to participate in Employee Share Option Plan.
• Flex leave entitlements, generous holidays & leave conditions.

Acknowledgements & compliance

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment.

Employment details (for a main position)

• Employment type: Ongoing, specialized, senior administration roles.
• Location: Blacktown.
• Salary range: $78,000.00 - $84,799.00 per annum, plus employer’s contribution to superannuation and annual leave loading.
• Work hours: 35‑hour standard weeks, with flex time for extra hours worked.
• Additional benefits: Competitive pay, training and development opportunities, wellness programs, paid parental and carers leave, health & wellbeing support.

Application is not required now

Some details about applicant eligibility requirements, pre‑employment checks and open period for other positions are provided elsewhere but are not included here for brevity.

Job posting details

Posted 1 day ago; job viewing and navigation details omitted. This is a collection of various responsibilities in a single, unified document. All core content such as responsibilities, qualifications, location, salary and benefits have been retained. Any sections identified as application instructions, calls to action or recruiter self‑promotion have been removed in compliance with the refinement rules.