Scheduling Specialist

CatholicCare Sydney; Liverpool City Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

EAP counselling

Flu vaccinations

Generous leave entitlements

Career development

Salary packaging

Job summary

CatholicCare Sydney is seeking a proactive Rostering & Client Services Coordinator based in Liverpool, NSW. This role handles inbound enquiries, manages rosters for clients and support workers, and guides staff to ensure quality care.

You will build strong client relationships and optimize utilization and costs. Ideal candidates will have experience in scheduling, supervision, and familiarity with CDC/aged care.

Qualifications

• Experience in scheduling and rostering to meet client needs.
• Experience supervising and motivating others to deliver quality care.
• Knowledge of CDC and aged care sector is desirable.
• Understanding worker entitlements and Modern Awards.
• Strong computer skills and use of client management systems.

Responsibilities

• First point of contact for inbound calls and roster management.
• Outbound calls to clients and support workers to manage rosters.
• Supervise and guide Support Workers on day-to-day basis.
• Build relationships with clients and staff.
• Optimize staff utilization and roster cost efficiency.
• Handle incidental changes to service provision and identify solutions.

Skills

Scheduling & rostering

Supervising staff

Client communication

Carelink+ knowledge

MS Office

Tools

Carelink+

Microsoft Office

Job description

• Full Time Opportunity | Based in Liverpool
• Award rate + super + salary packaging
• Long term, future career development opportunities in an expanding company

About the role

• First point of contact for all inbound calls
• Outbound calls to existing clients and support workers to manage rosters
• Supervising and providing day-to-day guidance and support to the Support Workers
• Building relationships with clients & staff
• Optimising staff utilization and roster cost efficiency
• Manage any incidental changes to service provision and to identify solutions based on evolving customer needs

Benefits of joining us

• We support flexible working arrangements, for a better work/life balance
• We value your wellbeing and offer free access to EAP counselling, yearly flu vaccinations and other regular wellbeing activities to support you through your working day
• Generous leave entitlements including above award annual and personal/carers leave and generous parenting leave
• We value your professional growth and provide regular supervision and internal career development opportunities to support your career aspirations
• Access to generous salary packaging, which allows you to save on tax and increase your overall take home pay

About you

Some of the key criteria to be a successful candidate:

• A “can-do” attitude with a positive & professional approach
• Experience in scheduling and ability to use plan rosters efficiently to meet client needs, worker availability and business efficiency
• Experience in supervising and motivating others to deliver best practice care and services to clients in a professional manner
• Knowledge of current social services sector, including consumer directed care (CDC), with knowledge of the Aged Care Sector highly desirable
• Understanding of worker entitlements and Modern Awards
• Outstanding computer skills especially in client management system (Carelink+ or similar) database and Microsoft Office (Outlook, Word, Excel)

About us

People are at the core of everything we do: from supporting and enhancing the wellbeing of our clients to the nurturing and development of our staff and their career aspirations.

CatholicCare Sydney is a leading not-for-profit agency supporting people from all walks of life. We’re an organisation that promotes diversity and inclusion, and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community. CatholicCare is the official social services agency of the Catholic Archdiocese of Sydney and also a certified Family Friendly Organisation.

We encourage applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.

Applications for this position close on 21 September 2026.

CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment and will also require a Working with Children Check.

Need more information? Please contact Kulsum Thakore, Talent Acquisition Partner, **************@catholiccare.org