Scheduling / Administration

Everclear Windows and Doors; Windsor; On-site; AUD 60,000 - 75,000; Full time

Job summary

Everclear Windows and Doors in South Windsor NSW 2756 is seeking a talented Scheduling / Administration professional to join full-time. You will manage schedules, coordinate installations and service calls, and provide administrative support across departments.

The role offers growth within a dynamic trades business and requires excellent organisation, strong communication, and proficient use of MS Office and scheduling/CRM tools.

Qualifications

• Proven experience in administrative support, scheduling coordination, or a similar role.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication, both written and verbal, with a professional approach.
• Proficiency in MS Office and experience with scheduling or CRM software.
• Attention to detail and accuracy in data entry and records.

Responsibilities

• Managing and coordinating appointment schedules, installations, and service calls to optimise resource allocation and customer satisfaction
• Liaising with customers, field teams, and internal departments to confirm bookings, provide updates, and resolve scheduling conflicts
• Preparing and maintaining accurate administrative documentation, including quotations, invoices, job sheets, and customer records
• Answering phone enquiries and emails professionally, directing communications to appropriate departments and managing customer interactions with courtesy and efficiency
• Processing orders and managing inventory records to ensure stock levels are maintained and communicated to relevant teams
• Maintaining confidentiality and ensuring compliance with company policies and procedures
• Supporting the wider team with general administrative duties as required to ensure smooth daily operations
• Utilising scheduling software and other computer systems to manage workflows and generate reports
• Assisting in the coordination of team activities and contributing to a collaborative and organised workplace

Skills

Administration

Scheduling

MS Office

CRM systems

Communication

Organisational skills

Attention to detail

Problem-solving

Reliability

Tools

Scheduling software

CRM systems

Microsoft Office

Job description

Everclear Windows and Doors is a leading provider of high-quality window and door solutions. We are committed to delivering exceptional products and services to our customers whilst maintaining a professional and supportive workplace. Our team is dedicated to excellence, innovation, and customer satisfaction, and we pride ourselves on creating an environment where every team member can thrive and contribute to our continued success.

About the role

We are seeking a talented and organised Scheduling / Administration professional to join the Everclear Windows and Doors team on a full-time basis. Based in South Windsor NSW 2756, this role is pivotal in ensuring the smooth operation of our business through efficient scheduling, coordination, and administrative support. You will be the backbone of our operational efficiency, managing schedules, supporting multiple departments, and ensuring that all administrative processes run seamlessly. This position offers a fantastic opportunity to develop your career within a dynamic and growing organisation.

Key responsibilities

• Managing and coordinating appointment schedules, installations, and service calls to optimise resource allocation and customer satisfaction
• Liaising with customers, field teams, and internal departments to confirm bookings, provide updates, and resolve scheduling conflicts
• Preparing and maintaining accurate administrative documentation, including quotations, invoices, job sheets, and customer records
• Answering phone enquiries and emails professionally, directing communications to appropriate departments and managing customer interactions with courtesy and efficiency
• Processing orders and managing inventory records to ensure stock levels are maintained and communicated to relevant teams
• Maintaining confidentiality and ensuring compliance with company policies and procedures
• Supporting the wider team with general administrative duties as required to ensure smooth daily operations
• Utilising scheduling software and other computer systems to manage workflows and generate reports
• Assisting in the coordination of team activities and contributing to a collaborative and organised workplace

What we're looking for

• Proven experience in administrative support, scheduling coordination, or a similar role, ideally within a service-based or trades industry
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines consistently
• Strong communication abilities, both written and verbal, with a professional and courteous approach to customer interactions
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with scheduling or customer management software
• Attention to detail and accuracy in data entry, record-keeping, and administrative documentation
• Problem-solving skills with the ability to think logically and resolve scheduling conflicts or administrative issues independently
• A proactive and flexible mindset, willing to learn and adapt to changing business needs
• Reliable and punctual with a commitment to maintaining professional standards
• Experience with CRM systems or industry-specific software is advantageous but not essential

What we offer

At Everclear Windows and Doors, we value our employees and are committed to providing a supportive and rewarding workplace. We offer a competitive salary package commensurate with experience and skills. Our team enjoys a collaborative work environment where contributions are recognised and valued. We are committed to providing ongoing training and professional development opportunities to support your career growth. We foster a culture of respect, inclusivity, and teamwork, ensuring that you feel supported in your role. Additionally, we offer flexibility where possible to support work-life balance and employee wellbeing.