Installations Coordinator & Scheduler

seek.com.au; City of Brisbane; On-site; AUD 60,000 - 90,000; Full time

Job summary

Brisbane Crimsafe Dealer is seeking an Installation Coordinator to efficiently schedule and manage installation appointments with customers and installers. The role involves ensuring materials are ready, maintaining calendars, and communicating progress and payments.

The successful candidate will have strong communication, organisational, and multitasking skills, with experience using CRM or scheduling software and a proactive, independent work style. Immediate start optional.

Qualifications

• Previous experience in scheduling, coordination, administration, customer service, or a similar role.
• Excellent telephone and communication skills
• Strong organisational and time management abilities
• High attention to detail
• Ability to manage multiple tasks and priorities simultaneously
• Confidence in collecting payments and discussing account balances with customers
• Strong computer skills and experience using CRM or scheduling software
• A proactive attitude and ability to work independently
• You are highly organised, customer-focused, and enjoy being the person who keeps everything running smoothly.
• Experience with coordinating trades, installers, service technicians, construction projects, home improvements or similar industries will be highly regarded.

Responsibilities

• Schedule and coordinate installation appointments with customers and installers.
• Ensure that materials are ready for installation.
• Maintain accurate job schedules and installation calendars
• Contact customers to confirm appointment dates, arrival times and payments required
• Assist installers load and ensure all items relating to job are onboard
• Communicate regularly with customers regarding job progress and updates
• Follow up with installers after each job to obtain installation reports, photos, and completion details and follow up payments where required
• Update internal systems with installation notes and job status updates
• Resolve scheduling conflicts and customer concerns promptly and professionally
• Monitor outstanding jobs and ensure timely completion
• Ensure production times are met in line with required installation dates;
• Be a team player with the ability to support and work collaboratively alongside our other departments to achieve best client outcomes;
• Ensure Workplace health and safety compliance.

Skills

Scheduling

Coordination

Administration

Customer service

CRM software

Scheduling software

Telephone communication

Time management

Attention to detail

Multitasking

Payments handling

Independent work

Tools

CRM software

Scheduling software

Microsoft Office

Job description

Established over 32 years ago and based at Tanah Merah, our family owned business is one of Brisbane’s leading Crimsafe dealers offering superior products and uncompromising service.

We seek an individual committed to working closely alongside our internal and external teams to drive, motivate and effectively lead the Installationteam to achieve the level of service that our customers have come to expect, whilst achieving the profitability objectives of the company.

This is a full-time position with an early start and early finish offering stable, ongoing employment in a secure and well-established work environment.

An immediate start is available.

Job Responsibilities

• Schedule and coordinate installation appointments with customers and installers;
• Ensure that materials are ready for installation;
• Maintain accurate job schedules and installation calendars
• Contact customers to confirm appointment dates, arrival times and payments required
• Assist installers load and ensure all items relating to job are onboard
• Communicate regularly with customers regarding job progress and updates
• Follow up with installers after each job to obtain installation reports, photos, and completion details and follow up payments where required
• Update internal systems with installation notes and job status updates
• Resolve scheduling conflicts and customer concerns promptly and professionally
• Monitor outstanding jobs and ensure timely completion
• Ensure production times are met in line with required installation dates;
• Be a team player with the ability to support and work collaboratively alongside our other departments to achieve best client outcomes;
• Ensure Workplace health and safety compliance.

About You

The successful applicant will have:

• Previous experience in scheduling, coordination, administration, customer service, or a similar role
• Excellent telephone and communication skills
• Strong organisational and time management abilities
• High attention to detail
• Ability to manage multiple tasks and priorities simultaneously
• Confidence in collecting payments and discussing account balances with customers
• Strong computer skills and experience using CRM or scheduling software
• A proactive attitude and ability to work independently
• You are highly organised, customer-focused, and enjoy being the person who keeps everything running smoothly.
• Experience with coordinating trades, installers, service technicians, construction projects, home improvements or similar industries will be highly regarded.