SAP Senior Consultant

Medibank Private Limited; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Medibank Private Limited is seeking a SAP Senior Functional Consultant to lead SAP CRM (OSCAR) design and support business goals across Production Support and Projects.

You will collaborate with senior stakeholders, guide architecture discussions, and ensure SAP CRM integrates with other Medibank systems.

The role requires 8+ years of SAP CRM experience, strong communication, and a track record of complex end-to-end implementations.

Qualifications

• Minimum 8 years’ experience in SAP CRM Functional Consultant role.
• Experience across full lifecycle of a Complex project.
• Demonstrated SAP functional experience both in Production support and projects.
• Ability to liaise with Stakeholders of all levels.
• Strong knowledge of SAP architecture.
• Experience managing the configuration and testing of SAP systems.

Responsibilities

• Own and manage strong relationships with senior business stakeholders, understanding their strategy, goals and key drivers and providing SAP CRM solutions that support those needs.
• Facilitate discussions about solutions, delivery timing, and trade-offs with stakeholders at all levels.
• Participate in architectural-level discussions about SAP OSCAR integration with other systems.
• Lead delivery planning, estimation forums, and represent OSCAR CRM initiatives.
• Provide SME in how SAP CRM modules integrate with other SAP modules and oversee artefact quality.
• Develop documentation to assist developers and support partners.

Skills

SAP CRM

SAP UI5

OData

Stakeholder management

SAP architecture

Education

Tertiary qualification in IT or Business

Tools

SAP OSCAR

Job description

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At Medibank Group, our brands, Medibank, ahm and Amplar Health, are united by a shared purpose: creating the best health and wellbeing for Australia. We're building a workplace where people can thrive, grow and make a meaningful impact, while helping shape a healthier future for our customers, patients and communities.

We’re looking for a SAP Senior Functional Consultant to be part of the team that leads the delivery of SAP functional design and supports the business in achieving its strategic and operational goals. This role requires a solid understanding of both business processes and functional components of SAP and requires the ability to translate between the two with all levels of stakeholders.The role will cover both Production Support and Project Enhancements across the SAP CRM (OSCAR) application and requires a strong understanding of the functionality and integration of SAP CRM in the overall OSCAR landscape and external systems.

The Responsibilities:

Own and manage strong relationships with senior business stakeholders, understanding their strategy, goals and key drivers and providing SAP CRM solutions that support those needs.Be able to facilitate discussions about solutions, delivery timing, strategic vs tactical trade-offs and priority calls with stakeholders at all levels.Participate in architectural-level discussions about the integration of SAP (OSCAR) systems with other Medibank and external systems.Participate in weekly delivery planning, quarterly planning and estimation forums to represent OSCAR CRM initiatives.Provide subject matter expertise in how SAP CRM modules integrate with other SAP modules.Oversee project resources/external vendor resources delivering design artefacts to ensure that they meet Medibank Requirements.Participate in SAP CRM major project and smaller enhancement work.Develop necessary documentation to assist the development resources.Lead and/or particupate in requirements and design workshops.Provide support to Medibank’s SAP CRM (OSCAR) system.Personally execute, or provide direction to support partners/vendors in, function configuration of SAP CRM solution to support business requirements.

About You:

• Minimum 8 years’ experience in SAP CRM Functional Consultant role.
• Experience across full lifecycle of a Complex project.
• Demonstrated SAP functional experience both in Production support and projects.
• Ability to liaise with Stakeholders of all levels.
• Strong knowledge of SAP architecture.
• Experience managing the configuration and testing of SAP systems.
• T echnical experience in SAP UI5 and OData highly regarded, but not mandatory.
• Excellent functional knowledge and gap analysis, understanding in detail how the business operates to ensure you can provide the best solutions possible for the business.
• Experience on at least 2 full end-to-end SAP Implementations preferably across multiple industries.
• Relevant tertiary qualification in either IT or Business Disciplines.
• Excellent oral and written communication skills that includes proven coordination and documentation of business process requirements.
• Experience in the private health insurance industry is highly desirable

Why work for Medibank Group?

At Medibank Group, we're creating Australia's healthiest workplace by putting the health, wellbeing and success of our people at the centre of everything we do. We know that when people feel supported, connected and empowered to be themselves, they do their best work.

That's why we invest in flexible ways of working, career growth, wellbeing support and meaningful experiences that help our people thrive both professionally and personally.

To learn about what’s in it for you, visit https://careers.medibank.com.au/the-medibank-experience

Be Yourself. Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work

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