SAP FS-PM Support Specialist - Entry/Mid Level

Medibank Private Limited; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Medibank Private Limited in Melbourne is seeking an entry/mid-level SAP Application Specialist to support SAP FS-PM, investigate incidents, and contribute to improvements that enhance system reliability and performance.

This role focuses on balancing functional knowledge with technical troubleshooting, in a production environment, with opportunities to learn SAP and debug code while collaborating with stakeholders and vendors.

Qualifications

• Ideally experience supporting SAP applications in production.
• Strong incident management, troubleshooting and RCA capability.
• Ability to analyse application behaviour across both functional and technical domains.
• Experience performing controlled business data correction activities.
• Experience monitoring jobs, interfaces, queues and application processing.
• Ability to work independently and manage competing priorities.
• Experience working within ITIL-based service management environments.

Responsibilities

• Provide Level 2 and Level 3 support for SAP applications.
• Investigate, troubleshoot and resolve incidents and service requests.
• Perform root cause analysis and implement preventative actions.
• Monitor jobs, interfaces, queues and application processing.
• Follow ITIL, ITSM, change and release management processes.
• Support testing of production fixes and minor enhancements.
• Maintain support documentation, runbooks and knowledge articles.
• Assist with documenting enhancement opportunities and business requirements.

Skills

Incident management

Troubleshooting

Root cause analysis

Application analysis

Independent work

Tools

ABAP basics

SAP debugging techniques

SAP FS-PM

SAP CRM

Job description

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It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

The SAP Application Specialist is responsible for the operational support, stability, continuous improvement and business continuity of Medibank's SAP solutions, with a primary focus on SAP FS-PM (Policy Management). Working closely with business stakeholders, functional consultants, technical consultants and external partners, the role investigates and resolves production incidents, performs root cause analysis, undertakes approved policy data corrections, and contributes to improvements that enhance system reliability, performance and supportability. The role requires a balanced combination of functional knowledge, technical troubleshooting capability and strong customer focus.

This is a new entry/mid-level opportunity suitable for someone with a desire to learn more about SAP, debug code and fix poduction incidents.

Key Responsibilities:

• Promote operational excellence and support best practices.
• Provide Level 2 and Level 3 support for SAP applications.
• Investigate, troubleshoot and resolve incidents and service requests.
• Perform root cause analysis and implement preventative actions.
• Monitor jobs, interfaces, queues and application processing.
• Work with business stakeholders and vendors to resolve issues.
• Follow ITIL, ITSM, change and release management processes.
• Support restoration of policy integrity following processing issues or defects.
• Support testing of production fixes and minor enhancements.
• Maintain support documentation, runbooks and knowledge articles.
• Assist with documenting enhancement opportunities and business requirements.

About You

• Ideally experience supporting SAP applications within a production environment.
• Strong incident management, troubleshooting and root cause analysis capability.
• Ability to analyse application behaviour across both functional and technical domains.
• Experience performing controlled business data correction activities.
• Experience monitoring jobs, interfaces, queues and application processing.
• Ability to work independently and manage competing priorities.
• Experience working within ITIL-based service management environments.

Nice to have

• SAP FS-PM (Policy Management) experience highly desirable.
• Insurance industry knowledge highly desirable.
• Working knowledge of ABAP sufficient to analyse code and debug issues.
• Experience using SAP debugging techniques to investigate and resolve issues.
• Experience with SAP CRM, integrations, web services or related technologies desirable.

Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that ’ s why we ’ re reinventing work.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work

Copyright @2024 Medibank Private Limited. All rights reserved. ABN 47 080 890 259.