SAP FS-PM Support Specialist – Entry/Mid

Medibank Private Limited; Victoria; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Medibank Private Limited in Victoria, Australia is seeking an entry/mid-level SAP Application Specialist to support SAP FS-PM (Policy Management). You will work with business stakeholders, functional and technical teams to investigate incidents and improve system reliability.

The role offers hands-on learning in SAP, debugging code, and contributing to ongoing improvements while maintaining strong customer focus and alignment with ITIL processes.

Qualifications

• Experience supporting SAP applications in production.
• Strong incident management, troubleshooting and root cause analysis.
• Ability to analyse SAP application behaviour across functional and technical domains.
• Experience performing controlled business data corrections.
• Experience monitoring jobs, interfaces, queues and application processing.
• Ability to work independently and manage competing priorities.
• Experience working within ITIL-based service management environments.

Responsibilities

• Provide Level 2 and Level 3 support for SAP applications.
• Investigate, troubleshoot and resolve incidents and service requests.
• Perform root cause analysis and implement preventative actions.
• Monitor jobs, interfaces, queues and application processing.
• Work with business stakeholders and vendors to resolve issues.
• Follow ITIL, ITSM, change and release management processes.
• Support restoration of policy integrity following processing issues or defects.
• Support testing of production fixes and minor enhancements.
• Maintain support documentation, runbooks and knowledge articles.
• Assist with documenting enhancement opportunities and business requirements.

Skills

Incident management

Troubleshooting

Root cause analysis

ITIL processes

ABAP basics

SAP FS-PM

Communication

Tools

SAP CRM

Web services

ABAP

Job description

Medibank Private Limited in Victoria, Australia is seeking an entry/mid-level SAP Application Specialist to support SAP FS-PM (Policy Management). You will work with business stakeholders, functional and technical teams to investigate incidents and improve system reliability.

The role offers hands-on learning in SAP, debugging code, and contributing to ongoing improvements while maintaining strong customer focus and alignment with ITIL processes.