SAP BASIS Team Lead

NTT DATA, Inc.; Lorne; On-site; AUD 120,000 - 150,000; Full time

Job summary

A global technology services leader is seeking a SAP BASIS Team Lead based in Lorne, Victoria, Australia. The ideal candidate should have over 10 years' experience in SAP S/4 HANA and ECC, with full lifecycle implementation experience. Bilingual in English and Spanish is a must. Responsibilities include managing customer tickets, supporting SAP systems, and collaborating with teams. This position requires extensive travel (at least 80%). Competitive compensation and a chance to grow in a forward-thinking organization are offered.

Qualifications

• 10+ years of experience in SAP S/4 HANA and SAP ECC Basis.
• 1 SAP implementation full life-cycle experience.
• Ability to communicate technical issues clearly.

Responsibilities

• Manage all ticket types for assigned customers.
• Participate in customer meetings and provide updates.
• Support clients as a SAP basis expert.
• Perform root cause analysis and solution identification.

Skills

SAP S/4 HANA expertise

Bilingual English/Spanish

Team leadership

Technical problem-solving

Education

Bachelor's in Computer Science or equivalent

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP BASIS Team Lead to join our team in Mexican Republic, México (MX-MEX), Mexico (MX).

Job Description - SAP S/4HANA BASIS Consultant

Day to Day job Duties:

• Manage and act on all ticket types for the assigned customer, in a timely fashion
• Keep tickets updated at all times
• Join customer facing meetings and provide updates
• Maintain Technical documentation (e.g., RunBooks)
• Plan upcoming work, maintenance activities with customer
• Raise awareness to customer about product version availability and propose upgrade as appropriate
• Keep customer systems up-to-date with security notes
• Provide EWA and Capacity Planning Summary Quarterly
• Engage in Annual DR Tests and collaborate
• Raise awareness to team, Delivery Manager, and CDM about any work that may be considered Out of Scope
• Engage CDM for any additional work that has the potential for revenue growth
• Keep Manager informed about the state of the customer in regular touchpoints
• Make Manager aware of any escalations immediately
• Follow appropriate guidelines to engage Incident Management Team in times of P1 issues
• Collaborate ideas with colleagues, participate in technical discussions with team to find solutions
• Work closely with offshore team on non-ITAR customers by transitioning work whenever possible
• When taking time off, ensure coverage by engaging backup TLO and Team Manager to inform them of all ongoing and upcoming activities
• Attend team meetings
• Assist team members with their growth and training
• Support our clients as SAP basis expert with thorough understanding of the latest SAP technology, tools, and architecture
• Identify, assess, and solve complex SAP technology problems
• Perform system-wide analysis regarding the allocation of enterprise application technology and performance
• Develop analysis of technology architecture design in coordination with designers, architects, developers, and business analysts
• Assist in creating and modifying strategies, resolve problems and document issues and resolutions
• Ability to communicate technical issues, plans and solutions from both a business perspective and a technical perspective providing pros and cons for recommended solutions
• Manage small to medium sized teams and/or work efforts at a client
• Provide production support for implemented SAP S/4HANA Solution
• Perform HANA and BASIS support on SAP S/4HANA and provide issue resolutions for customer reported problems
• Perform testing for solutions delivered by the BASIS teams
• Follow approved processes and execute tasks (support and monitoring)
• Understand functionality and expected solution and resolutions
• Interface with software package vendor and other module consultants for issue resolution regarding standard functionality, technical solution
• Must possess a broad knowledge of all SAP applications, particularly touchpoints and integrations between different SAP modules and interfaces
• Perform root cause analysis, solution identification and implementation and be responsible for solution quality and SLA Adherence for issues handled

Basic Qualifications:

• Requires +10 years of experience in SAP S/4 HANA and SAP ECC Basis experience
• 1 SAP implementation full life-cycle experience
• Bilingual English/Spanish

Travel: This position requires someone who can travel at least 80%.

Degree: Bachelors in Computer Science or equivalent work experience

Nice to Have:

• SAP Activate knowledge, training and/or SAP certification

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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