Sample Receipt Team Lead - Lab Ops & Client Liaison

ALS; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

ALS is seeking a hands-on Sample Receipt Co-Ordinator in Brisbane to lead the lab front-end and ensure samples move efficiently, accurately and on time. You’ll supervise staff, prioritise work orders and act as the liaison with clients to maintain quality and timely communication.

The role requires 3+ years in a lab or related setting, strong leadership and attention to detail, with a focus on continuous improvement and compliance with quality standards.

Qualifications

• Minimum 3 years' experience in a laboratory, environmental or related industry setting.
• Proven supervisory or team leadership experience.
• Strong written and verbal communication skills.
• High attention to detail with excellent organisational abilities.
• Client-focused mindset with a genuine commitment to quality service.
• Experience in sample receipt, COC and work order systems.
• Proactive approach to continuous improvement and team development.

Responsibilities

• Supervise Sample Receipt staff and exceed departmental KPIs.
• Manage staff scheduling and annual leave to maintain workflow.
• Perform regular 1:1s and uphold performance standards.
• Oversee creation and prioritisation of work orders.
• Serve as primary contact for client communications.
• Coordinate inbound interstate and international freight.
• Oversee sample storage, disposal, subcontracting and client returns.
• Facilitate training and development of team members.
• Ensure compliance with QWIs and quality standards.
• Uphold OHS policies and current legislation.
• Deliver on projects and report KPIs in quarterly reviews.

Skills

Team leadership

Communication

Attention to detail

Problem solving

Lab environment experience

Tools

COC system

Work order system

Sample receipt software

Job description

ALS is seeking a hands-on Sample Receipt Co-Ordinator in Brisbane to lead the lab front-end and ensure samples move efficiently, accurately and on time. You’ll supervise staff, prioritise work orders and act as the liaison with clients to maintain quality and timely communication.

The role requires 3+ years in a lab or related setting, strong leadership and attention to detail, with a focus on continuous improvement and compliance with quality standards.