Salon Software Onboarding Specialist & Trainer

Phorest; Australia; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Phorest is seeking an Onboarding Specialist to guide new salon clients through setup, training, and adoption of Phorest software. You’ll ensure each salon realises the platform’s value, driving satisfaction and retention through expert onboarding and ongoing support.

In this role you’ll manage onboarding journeys, coordinate configurations, deliver instructor-led trainings, and build strong relationships with salon owners as their go-to success partner.

Qualifications

• 2-4 years of client-facing onboarding or customer success experience.
• Experience in salons or scheduling/management software advantageous.
• Strong organizational and multitasking skills.

Responsibilities

• Manage onboarding journeys for new client accounts within monthly targets.
• Coordinate setup, configuration, and implementation of Phorest software for each salon.
• Ensure successful adoption of features prior to go-live.
• Conduct instructor-led trainings and use Phorest Academy.
• Build trust as dedicated onboarding contact and success partner.

Skills

Client-facing

Onboarding

Customer success

Organization

Multitasking

Tools

Phorest software

Job description

Phorest is seeking an Onboarding Specialist to guide new salon clients through setup, training, and adoption of Phorest software. You’ll ensure each salon realises the platform’s value, driving satisfaction and retention through expert onboarding and ongoing support.

In this role you’ll manage onboarding journeys, coordinate configurations, deliver instructor-led trainings, and build strong relationships with salon owners as their go-to success partner.