Salesforce Specialist

Protecht; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Learning & Development time every fort

Bonus leave

Wellbeing leave

Birthday leave

Volunteer leave

Certification support

Job summary

Protecht in Sydney is seeking a hands-on Salesforce Specialist to own the Salesforce platform end to end, delivering projects and supporting BAU across Sales, Customer Success, Customer Support and Finance. You will drive platform health, governance, security, data quality and documentation, while partnering with stakeholders to prioritise the roadmap and manage the delivery backlog.

The role requires 4+ years of Salesforce experience, familiarity with Sales Cloud and Service Cloud, and a

Qualifications

• 4+ years administering and developing on Salesforce, ideally as the primary or sole owner of an org.
• Strong declarative skills across Flow, reports and dashboards, security model and data management.
• Working knowledge of Apex, LWC and SOQL, plus REST/API integration experience.
• Experience with Sales Cloud and Service Cloud.
• Ability to gather requirements from non-technical users and translate them into practical solutions.
• Strong written and verbal communication skills, with the discipline to document what you build.
• Ability to work across multiple projects in a fast-paced environment.
• Salesforce certifications, including Administrator certification, with Platform App Builder, Platform Developer I or Sales Cloud Consultant preferred.
• Experience with DevOps tooling and source control, including SFDX, Git and CI/CD.
• Exposure to SaaS subscription billing, Jira, Confluence and marketing automation integrations.
• Interest in applying AI to Salesforce workflows.

Responsibilities

• Own and continuously improve the Salesforce platform used across Sales, Customer Success, Customer Support and Finance.
• Deliver projects end-to-end, including new functionality, integrations, automation and data migrations.
• Ensure platform health, governance, security, data quality and documentation standards are maintained.
• Support users by resolving issues, managing requests and driving adoption of platform capabilities.
• Partner with stakeholders to prioritise the roadmap, manage the delivery backlog and identify opportunities for process improvement.

Skills

Salesforce Admin

Apex

LWC

SOQL

REST API

Sales Cloud

Service Cloud

Data Management

Documentation

Stakeholder Liaison

Tools

SFDX

Git

CI/CD

Jira

Job description

At Protecht, we're on a mission to redefine the way the world thinks about risk, and we're growing fast across APAC, the UK, and North America. We've been named a Great Place to Work® four years in a row, and that's no accident. Our people are curious, driven, and genuinely care about building technology that makes a difference.

We're looking for a hands on Salesforce Specialist to own our Salesforce platform end to end. You'll be responsible for delivering projects, supporting business as usual operations, and continuously improving how our Sales, Customer Success, Customer Support and Finance teams use Salesforce.

What you'll do

• Own and continuously improve the Salesforce platform used across Sales, Customer Success, Customer Support and Finance.
• Deliver projects end-to-end, including new functionality, integrations, automation and data migrations.
• Ensure platform health, governance, security, data quality and documentation standards are maintained.
• Support users by resolving issues, managing requests and driving adoption of platform capabilities.
• Partner with stakeholders to prioritise the roadmap, manage the delivery backlog and identify opportunities for process improvement.

What you'll bring

• 4+ years administering and developing on Salesforce, ideally as the primary or sole owner of an org.
• Strong declarative skills across Flow, reports and dashboards, security model and data management.
• Working knowledge of Apex, LWC and SOQL, plus REST/API integration experience.
• Experience with Sales Cloud and Service Cloud.
• Ability to gather requirements from non-technical users and translate them into practical solutions.
• Strong written and verbal communication skills, with the discipline to document what you build.
• Ability to work across multiple projects in a fast-paced environment.
• Salesforce certifications, including Administrator certification, with Platform App Builder, Platform Developer I or Sales Cloud Consultant preferred.
• Experience with DevOps tooling and source control, including SFDX, Git and CI/CD.
• Exposure to SaaS subscription billing, Jira, Confluence and marketing automation integrations.
• Interest in applying AI to Salesforce workflows.

Why join Protecht?

• A certified and award-winning Great Place to Work®.
• Support for Salesforce certifications and ongoing learning, including dedicated Learning & Development time every fortnight.
• Bonus leave, wellbeing leave, birthday leave and volunteer leave.
• A team-first culture supported by social activities and cultural awareness days.