Salesforce Senior Support Engineer

Talent; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Talent in Melbourne, VIC seeks an EL1 Senior Salesforce Software Engineer to lead configuration, troubleshooting, and continuous improvement of enterprise Salesforce platforms. You will support critical applications like Service Cloud, Health Cloud, and Digital Experience for thousands of users across public services.

Ideal candidates will have extensive Salesforce configuration experience, strong admin skills (security, user mgmt, flows), and proven Level 2 troubleshooting expertise.

Qualifications

• Extensive experience configuring Salesforce solutions (Service Cloud, Health Cloud, Digital Experience)
• Strong Salesforce administration skills: security, user management, automation (Flows)
• Proven Level 2 troubleshooting for complex incidents and requests
• Data management, reporting, and release impact analysis
• Excellent stakeholder engagement and communication skills

Responsibilities

• Lead the configuration, troubleshooting, and continual improvement of Salesforce platforms
• Support critical Salesforce applications such as Service Cloud, Health Cloud and Digital Experience
• Collaborate with agile teams to optimize performance and user experience
• Ensure Salesforce environment runs seamlessly for thousands of users across vital public services

Skills

Salesforce administration

Service Cloud

Health Cloud

Digital Experience

Security & user management

Flows automation

Level 2 troubleshooting

Data management & reporting

Stakeholder engagement

Education

Salesforce Administrator Certification

Platform App Builder Certification

Tools

OmniStudio (Vlocity)

Salesforce Certifications

Job description

Join Our Team as an EL1 Senior Salesforce Software Engineer

Are you an experienced Salesforce professional passionate about designing and supporting enterprise-level solutions? We are seeking a dedicated Senior Salesforce Software Engineer to lead the configuration, troubleshooting, and continual improvement of complex Salesforce platforms.

In this role, you will support critical Salesforce applications such as Service Cloud, Health Cloud, and Digital Experience, working closely with agile teams to optimize performance and enhance user experiences. Your expertise will ensure our Salesforce environment runs seamlessly, supporting thousands of users across vital public services.

Key Qualifications:

• Extensive experience supporting and configuring Salesforce solutions, particularly Service Cloud, Health Cloud, and Digital Experience
• Strong Salesforce administration skills, including security, user management, and automation (Flows)
• Proven troubleshooting abilities at Level 2 support, with a focus on resolving complex incidents and service requests
• Data management, reporting, and release impact analysis expertise
• Excellent stakeholder engagement and communication skills

Nice-to-Have:

• Experience with Salesforce Industries OmniStudio (Vlocity)
• Salesforce certifications such as Administrator or Platform App Builder
• Support experience within large, complex environments in regulated sectors

Ready to make an impact?

For more information email ***************@talentinternational.com

Salesforce Senior Support Engineer • Melbourne, VIC, AU