Salesforce CRM Developer

Advance Delivery Consulting; Hornsby; On-site; AUD 150,000 - 210,000; Full time

Job summary

Advance Delivery Consulting is seeking a technical lead for Salesforce CRM projects in Australia. You will drive design, development, testing and deployment activities across the Salesforce stack including Sales and Services Cloud within Financial Cloud.

You will mentor teams, coordinate stakeholders and ensure high-quality delivery across multiple initiatives. Ideal to have hands-on Apex/VisualForce, integration experience, and certifications.

Qualifications

• Minimum 6–10 years in a professional technical lead role for Salesforce CRM platform and Financial Cloud stack.
• 3+ years of project experience with packaged software or CRM implementations on Salesforce Sales and Services Cloud.
• Strong knowledge of Sales and Service Cloud and integration patterns for Salesforce CRM.

Responsibilities

• Coordinate or directly execute analysis to determine system requirements for new or enhanced systems.
• Engage with business users, analysts, solution architects to understand needs for projects.
• Provide technical acumen and troubleshooting to optimize delivery and enable knowledge sharing.

Skills

Leadership

Mentoring

Negotiation

Stakeholder management

Communication skills

Agile/DevOps experience

Education

Bachelor's degree in CS/IS

Salesforce certifications (Administrator/Developer/Sales/Service Cloud)

Tools

Salesforce CRM

Einstein Analytics

Tableau

CI/CD tooling

Data migration tools

Job description

• Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems in order to plans and provides estimates
• Engages with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
• Provides technical acumen and troubleshooting expertise to solving a business problem or performing systems analysis, application design, development, unit testing and implementation to optimize delivery but also enable knowledge sharing and team capability build activities
• Allocates and coordinates the delivery activities to design, develop, test, implement and support applications in support of broader project and IT delivery plans
• Participate and work on the design and coding of programs of all levels of complexity in alignment with business requirements and solution architecture for project and maintenance activities
• Provides technical support around production problems and other maintenance activities to ensure that applications are performing well and as designed
• Monitors and reviews work undertaken throughout the development phase to ensure appropriate use of resources and adherence to schedules
• Challenges existing processes and practices to continuously drive efficiencies and technology delivery performance
• Coordinates the provision of high-quality technical documentation and manuals that enable effective knowledge management, maintenance support and governance
• Keeps up to date with developments in the digital technology space to ensure the project keeps up with best practices and new approaches
• Accountable for the software quality of development team and supporting QA and UAT activities to enhance solution quality
• Manages server and client builds for releases, coordinating closely with testing, infrastructure & release teams

Key Accountabilities

• Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems in order to plans and provides estimates
• Engages with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
• Provides technical acumen and troubleshooting expertise to solving a business problem or performing systems analysis, application design, development, unit testing and implementation to optimize delivery but also enable knowledge sharing and team capability build activities
• Allocates and coordinates the delivery activities to design, develop, test, implement and support applications in support of broader project and IT delivery plans
• Participate and work on the design and coding of programs of all levels of complexity in alignment with business requirements and solution architecture for project and maintenance activities
• Provides technical support around production problems and other maintenance activities to ensure that applications are performing well and as designed
• Monitors and reviews work undertaken throughout the development phase to ensure appropriate use of resources and adherence to schedules
• Challenges existing processes and practices to continuously drive efficiencies and technology delivery performance
• Coordinates the provision of high-quality technical documentation and manuals that enable effective knowledge management, maintenance support and governance
• Keeps up to date with developments in the digital technology space to ensure the project keeps up with best practices and new approaches
• Accountable for the software quality of development team and supporting QA and UAT activities to enhance solution quality
• Manages server and client builds for releases, coordinating closely with testing, infrastructure & release teams

Knowledge, Skills And Experience

A minimum of 6 - 10 years in a professional technical lead role for Salesforce CRM platform

development with knowledge of the entire application stack on Financial Cloud - Sales and Services Cloud.

• 3+ years of project experience with packaged software or custom development implementations of CRM projects and platform with Salesforce Sales and Services cloud
• Strong understanding and experience of:
  • Sales and Service Cloud (Mandatory)
  • Integration patterns and Event based development for Salesforce CRM (Mandatory)
  • Knowledge of Einstein Analytics (Mandatory)
  • Integration with Other Salesforce applications such as Marketing Cloud, Tableau (Preferred)
  • IVR implementation experience for scope of Salesforce CRM work (Optional
  • CI/CD and data migration techniques for Salesforce CRM (Mandatory)
  • Hands on design and development of custom solutions on the force.com platform including
• Work in Apex, VisualForce, Lightening components and data migration (Mandatory)
• One or more current Salesforce certifications (Administrator, Developer, Sales/Service Cloud, Advanced Administrator) would be highly desirable
• Degree in Computer Science or a related discipline
• Extensive experience across all stages of the development lifecycle
• Proven track record of managing mobile development delivering high quality Salesforce CRM
• Sales and Service Cloud implementation for Financial Cloud based solution
• Demonstrated experience developing in an Agile/DevOps environment
• Proven track record in successfully mentoring staff and building a strong team environment
• Excellent negotiation, relationship building skills with Internal and External clients
• Strong verbal and written communication skills
• HCF IT Leaders Job Description Draft 3
• Excellent communication skills