Salesforce Architect

Advance Delivery Consulting; Hornsby; On-site; AUD 180,000 - 240,000; Full time

Job summary

Advance Delivery Consulting seeks an experienced Salesforce CRM Technical Lead to drive design, development and delivery for Financial Cloud – Sales and Service Cloud projects. You will mentor developers, coordinate integration efforts, and ensure alignment with business requirements and governance.

The role requires strong hands-on development on force.com (Apex/Visualforce/Lightning), expertise in CI/CD pipelines, data migration, and experience across the full development lifecycle.

Qualifications

• 8–10 years in a professional technical lead role for Salesforce CRM platform development with knowledge of Financial Cloud – Sales and Services Cloud.
• 3+ years of project experience with packaged software or custom development implementations of customer projects. Salesforce experience preferred.
• Strong understanding of Sales and Service Cloud and integration patterns for Salesforce CRM.
• Experience with Einstein Analytics, Marketing Cloud, Tableau integrations and data migration.
• Hands on design and development of custom solutions on the force.com platform (Apex, Visualforce, Lightning).
• Experience in Agile/DevOps environments and mentoring staff.

Responsibilities

• Coordinate or directly execute analysis to determine system requirements and provide estimates.
• Engage with business users, analysts, and architects to understand needs for project tasks.
• Provide technical leadership, mentoring, and team capability building.
• Coordinate delivery activities to design, develop, test, implement and support applications.
• Oversee design and coding in alignment with requirements and solution architecture.
• Provide production support to ensure applications perform as designed.
• Monitor resources and schedules during development phases.
• Drive process improvements and technology delivery performance.
• Produce high-quality technical documentation for knowledge management and governance.
• Stay updated with digital technology trends to keep the project aligned with best practices.

Skills

Salesforce CRM

Sales & Service Cloud

Apex

Visualforce

CI/CD

Data migration

Education

Degree in Computer Science or related

Tools

Tableau

Einstein Analytics

Marketing Cloud

IVR integration

Job description

Key Accountabilities

• Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems to plans and provides estimates
• Engages with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
• Provides technical leadership, direction, mentoring, couching to developers performing systems analysis, application design, development, unit testing and implementation to optimise delivery but also enable knowledge sharing and team capability build activities
• Allocates and coordinates the delivery activities to design, develop, test, implement and support applications in support of broader project and IT delivery plans
• Oversees the design and coding of programs of all levels of complexity in alignment with business requirements and solution architecture for project and maintenance activities
• Provides technical support around production problems and other maintenance activities to ensure that applications are performing well and as designed
• Monitors and reviews work undertaken throughout the development phase to ensure appropriate use of resources and adherence to schedules
• Challenges existing processes and practices to continuously drive efficiencies and technology delivery performance
• Coordinates the provision of high-quality technical documentation and manuals that enable effective knowledge management, maintenance support and governance
• Keeps up to date with developments in the digital technology space to ensure that the project keeps up with best practices and new approaches
• Accountable for the software quality of development team and supporting QA and UAT activities to enhance solution quality
• Manages server and client builds for releases, coordinating closely with testing, infrastructure & release teams
• Management of development team staff and employee performance
• Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development

Key Accountabilities

• Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems to plans and provides estimates
• Engages with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
• Provides technical leadership, direction, mentoring, couching to developers performing systems analysis, application design, development, unit testing and implementation to optimise delivery but also enable knowledge sharing and team capability build activities
• Allocates and coordinates the delivery activities to design, develop, test, implement and support applications in support of broader project and IT delivery plans
• Oversees the design and coding of programs of all levels of complexity in alignment with business requirements and solution architecture for project and maintenance activities
• Provides technical support around production problems and other maintenance activities to ensure that applications are performing well and as designed
• Monitors and reviews work undertaken throughout the development phase to ensure appropriate use of resources and adherence to schedules
• Challenges existing processes and practices to continuously drive efficiencies and technology delivery performance
• Coordinates the provision of high-quality technical documentation and manuals that enable effective knowledge management, maintenance support and governance
• Keeps up to date with developments in the digital technology space to ensure that the project keeps up with best practices and new approaches
• Accountable for the software quality of development team and supporting QA and UAT activities to enhance solution quality
• Manages server and client builds for releases, coordinating closely with testing, infrastructure & release teams
• Management of development team staff and employee performance
• Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development

Knowledge, Skills And Experience

• A minimum of 8-10 years in a professional technical lead role for Salesforce CRM platform development with knowledge of the entire application stack on Financial Cloud – Sales and Services Cloud.
• 3+ years of project experience with packaged software or custom development implementations of customer projects. Salesforce experience preferred.
• Strong understanding and experience of:
• Sales and Service Cloud
• Integration patterns and Event based development for Salesforce CRM
• Knowledge of Einstein Analytics
• Integration with Other Salesforce applications such as Marketing Cloud, Tableau
• IVR implementation experience for scope of Salesforce CRM work
• CI/CD and data migration techniques for Salesforce CRM
• Hands on design and development of custom solutions on the force.com platform including work in Apex, VisualForce, Lightening components and data migration
• Extensive experience across all stages of the development lifecycle

Proven track record of managing mobile development delivering high quality Salesforce CRM – Sales and Service Cloud implementation for Financial Cloud based solution

• Demonstrated experience developing in an Agile/DevOps environment
• Proven track record in successfully mentoring staff and building a strong team environment
• Excellent negotiation, relationship building skills with Internal and External clients
• Strong verbal and written communication skills
• One or more current Salesforce certifications (Administrator, Developer, Sales/Service Cloud, Advanced Administrator) would be highly desirable
• Degree in Computer Science or a related discipline
• Excellent communication skills