Salesforce Communications Cloud Technical Business Analyst

Tata Consultancy Services; Sydney; Presencial; AUD 140 000 - 190 000; Tempo integral

Resumo da oferta

Tata Consultancy Services (TCS) Australia is seeking a Salesforce Communications Cloud Technical Business Analyst in Sydney. The role demands 10+ years of Salesforce CRM implementation experience, with hands-on work in Salesforce Communications Cloud and Vlocity within a Telecom context.

Strong stakeholder communication and Agile/Scrum proficiency are essential to deliver end-to-end CRM solutions. Join a purpose-driven, sustainability-minded global IT leader with local impact, offering

Qualificações

• 10+ years of Salesforce CRM implementation experience.

Conhecimentos

Salesforce CRM implementation

Salesforce Communications Cloud

Telecom industry

Vlocity (Salesforce Industries) CPQ/OM

Agile/Scrum

User stories/BRDs/FRDs

Stakeholder communication

Ferramentas

Salesforce Industries (Vlocity)

Descrição da oferta de emprego

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Role: Salesforce Communications Cloud Technical Business Analyst

Experience: 10+ years

Location: Sydney

Must-Have

• Salesforce Industries (Comms Cloud) Implementation experience
• Telecommunication Industry Background
• Ability to communicate effectively with both technical and non-technical stakeholders
• Knowledge of CPQ, Order Management, EPC and CLM on Vlocity
• Familiarity with Agile/Scrum methodologies
• Overall, 10-12 Years of Salesforce CRM Implementation experience
• 5+ years of experience as a Business Analyst in a technical or enterprise environment preferably on implementation of CRM
• 3+ years of hands-on experience with Salesforce Communications Cloud
• Sound Knowledge of Telecom Industry
• At least one full implementation cycle experience in Salesforce Industries (Vlocity) preferably in Telecom
• Experience writing user stories, BRDs, FRDs, and technical documentation

Top Reasons to Join Our Team at TCS Australia

Attractive compensation & rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.

Global exposure with local impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.

Empowering leadership & supportive environment

Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.

We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.

Inclusive, collaborative culture

Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.

Continuous learning & cutting-edge innovation

We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.

A Great Fit for the TCS Culture

We’re looking for people who are:

• Passionate about technology and transformation
• Driven by curiosity, innovation, and continuous learning
• Excited to work in a collaborative, purpose-driven environment
• Motivated by delivering real impact for clients, communities, and society

Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.

The TCS Community in Australia and Beyond

• Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
• Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
• Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
• Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

We don’t just imagine a better future — we help build it.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.

Learn more at www.tcs.com.

Equal Opportunity Employer

TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Note: Compensation details are accurate as of this posting and may be adjusted in line with Australian laws and market conditions. Applicants may be asked to attend interviews in person or via video conference and present valid identification during the process