Salesforce Analyst

Nextt; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading NDIS provider in Melbourne is looking for a Salesforce Analyst to enhance how we support clients through Salesforce technology. This position involves acting as the Product Owner, driving system enhancements, and translating operational requirements into effective Salesforce solutions. Ideal candidates will have 3-5+ years of experience in technical roles, strong Salesforce skills, and familiarity with the NDIS or healthcare sectors. Join us in building a future focused on positive client outcomes.

Qualifications

• 3-5+ years' experience in a technical Salesforce role as a Salesforce Analyst and Product Owner.
• Strong knowledge of Salesforce configuration including custom objects and flows.
• Experience within the NDIS or healthcare sector is desirable.

Responsibilities

• Act as Product Owner for Salesforce across the organization.
• Prioritize enhancement requests and execute system configurations.
• Support integration of Salesforce with other business systems.

Skills

Salesforce configuration

Problem-solving

Communication

Data analysis

Vendor management

Education

Salesforce certification

Tools

Salesforce

Health Cloud

Field Service

Marketing Cloud

Service Cloud

Job description

Drive Salesforce innovation at Nextt—enhance how we support clients across Australia through Salesforce technology.

• Lead the way in transforming how we deliver NDIS services through SF innovation
• Act as Product Owner and drive system enhancements, insights & decision making
• Collaborate to streamline processes, boost efficiency & improve client outcomes

We’re entering an exciting new chapter at Nextt with the implementation of a Salesforce ecosystem. To help us fully leverage this opportunity, we’re seeking a technical Salesforce Analyst to join our team in Melbourne!

At Nextt, we’re passionate about delivering person-centred support. As a leading NDIS provider across QLD, NSW, VIC, and SA, we’re committed to supporting people to live their best lives – and we need talented, driven people to help us make it happen.

The Role

The Salesforce Analyst acts as the strategic Product Owner of the Salesforce platform across Nextt and Lizard Centre, accountable for ensuring the platform enables safe, compliant and efficient service delivery at scale. Reporting to the General Manager of Central Services, the role bridges business strategy, operational delivery and technology by translating complex service, funding and compliance requirements into effective Salesforce solutions.

We are seeking a technical analyst, one who is motivated by doing their own system configuration and fixes. We’d be expecting someone who can manage low and medium level technical configuration internally, supported by a Salesforce Admin, who’s skills they will develop. The business has a solid partnership with an external vendor who provide expert development and guidance when required.

Key Responsibilities Include

• Act as Product Owner for Salesforce across both businesses.
• Own and drive the platform roadmap, prioritizing enhancement requests and executing low to mid-complexity configuration work (creating reports, standard automation flows, object configuration, ect)
• Lead vendor coordination and engagement for architectural changes and complex or larger-scale development initiatives.
• Lead change management and communication for system/process rollouts. Research and manage Salesforce seasonal updates, functionality changes including decommissions and additions.
• Support integration of Salesforce with other business systems.
• Translate operational requirements into clear Salesforce system solutions.
• Provide advice and recommendations on how Salesforce can enable business goals.
• Translating data into meaningful insights through dashboards and reporting.

About You

You’re a proactive problem solver who thrives on turning complex requirements into simple, effective solutions. You bring strong Salesforce Technical skills and knowledge, attention to detail, and the ability to communicate with both technical and non-technical stakeholders.

What You’ll Bring

• Salesforce certified
• 3-5+ years’ experience in a technical Salesforce role as a Salesforce Analyst and Product Owner.
• Strong knowledge of Salesforce configuration (custom objects, flows, dashboards, validation rules, workflows).
• Strong knowledge of Salesforce data structures, reporting and dashboards.
• Experience delivering low and medium level system configuration and updates.
• In-depth knowledge of Health cloud (Preferred) and Field Service (Advantageous). We also have Marketing Cloud, Account Engagement, Service Cloud and a Payroll Integration.
• Demonstrated experience gathering business requirements, process mapping, and delivering system improvements.
• Experience working within the NDIS, healthcare, or allied health sector (highly desirable).
• Familiarity with Salesforce security, governance, and change management processes.
• Awareness of integrations between Salesforce and third-party applications (e.g., finance, rostering, HRIS)

Ready to make a difference?

Apply now with your resume and a short cover letter. For a confidential chat, contact our Talent Acquisition Partner Christina - [e-mail]

Let’s build a better future - together

Workplace diversity is highly valued at The Nextt Group, and we recognize a diverse workforce is beneficial for our employees and our clients. Here at The Nextt Group, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with disability, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates.