Salesforce Administrator

ASX; Sydney; Hybrid; AUD 90,000 - 140,000; Full time

Job summary

ASX in Sydney is seeking a skilled Salesforce Administrator to join our Digital and Enterprise Technology team. You will be the primary go-to contact for Salesforce support, manage users, security, and releases, and partner with business users to translate needs into practical changes.

You’ll configure objects, fields, validation rules, reports, dashboards and collaborate on Copado release processes, UAT, and documentation, ensuring data quality and governance across platforms.

Qualifications

• 3-5 years’ hands-on Salesforce administration experience in an enterprise environment.
• Strong Salesforce administration knowledge across users, profiles, permission sets, roles, sharing, field-level security, record types and page layouts.
• Experience configuring Salesforce objects, fields, flows, validation rules, reports, dashboards and list views.
• Experience supporting Salesforce release management, deployment coordination, testing and post-release validation.
• Working knowledge of Copado or similar DevOps / release management tools.

Responsibilities

• Be the primary go-to contact for Salesforce support across the business and Salesforce delivery team.
• Triage, investigate and resolve Salesforce issues, escalating to engineers, vendors or support teams where required.
• Manage Salesforce release activities including planning, deployment coordination, regression support, release communications and post-release validation.
• Support Copado release processes, metadata validation, deployment readiness and change governance.
• Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, flows, reports, dashboards and list views.
• Manage Salesforce users, personas, profiles, permission sets, roles, sharing access and field-level security.
• Partner with business users to understand issues, clarify requirements and translate needs into practical Salesforce changes.
• Support connected platforms including Temenos Journey Manager / Avoka, DocuSign, OwnBackup and archive-related services.
• Maintain platform hygiene, data quality, access controls and operational documentation.
• Support UAT, regression testing, sandbox refreshes, QA validation and release readiness activities.
• Create and maintain release notes, user guides, support documentation and knowledge articles.
• Identify recurring issues and improvement opportunities to simplify support and improve user experience.

Skills

Salesforce administration

User access management

Reports and dashboards

Release management

Copado

Data quality and governance

Stakeholder communication

Documentation

Sandbox testing

Security and permissions

Education

Salesforce Administrator Certification

Salesforce Advanced Administrator Certification

Tools

Copado

Job description

ASX: Powering Australia's financial markets

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Why join the ASX?

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

Your Team:

The Digital and Enterprise Technology team are to deliver compelling experiences through digital engagement platforms that support our customer centric digital strategy, driving growth, leading in innovation and continuous improvement.

Your responsibilities:

• Be the primary go-to contact for Salesforce support across the business and Salesforce delivery team.
• Triage, investigate and resolve Salesforce issues, escalating to engineers, vendors or support teams where required.
• Manage Salesforce release activities including planning, deployment coordination, regression support, release communications and post-release validation.
• Support Copado release processes, metadata validation, deployment readiness and change governance.
• Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, flows, reports, dashboards and list views.
• Manage Salesforce users, personas, profiles, permission sets, roles, sharing access and field-level security.
• Partner with business users to understand issues, clarify requirements and translate needs into practical Salesforce changes.
• Support connected platforms including Temenos Journey Manager / Avoka, DocuSign, OwnBackup and archive-related services.
• Maintain platform hygiene, data quality, access controls and operational documentation.
• Support UAT, regression testing, sandbox refreshes, QA validation and release readiness activities.
• Create and maintain release notes, user guides, support documentation and knowledge articles.
• Identify recurring issues and improvement opportunities to simplify support and improve user experience.

Your experience and qualifications

Must have:

• 3-5 years’ hands-on Salesforce administration experience in an enterprise environment.
• Strong Salesforce administration knowledge across users, profiles, permission sets, roles, sharing, field-level security, record types and page layouts.

• Experience configuring Salesforce objects, fields, flows, validation rules, reports, dashboards and list views.
• Experience supporting Salesforce release management, deployment coordination, testing and post-release validation.
• Working knowledge of Copado or similar DevOps / release management tools.
• Strong production support skills, including issue triage, root cause analysis, incident management and stakeholder communication.
• Experience managing user access, personas and business-role-based permissions.
• Ability to engage confidently with business users and explain Salesforce behaviour clearly.
• Good understanding of data quality, platform hygiene, privacy-aware data handling and governance controls.
• Experience creating release notes, support guides, user documentation and knowledge articles.
• Salesforce Administrator Certification.

Nice to have:

• Salesforce Advanced Administrator Certification.
• Experience with Sales Cloud, Service Cloud, Financial Services Cloud, Data Cloud, CRM Analytics or Tableau.
• Experience supporting Salesforce in financial services or a regulated enterprise environment.
• Exposure to Temenos Journey Manager / Avoka, DocuSign, OwnBackup, archive solutions or other Salesforce- connected platforms.

• Understanding of Salesforce integrations, API-based data flows and common troubleshooting patterns.
• Experience supporting sandbox refreshes, environment readiness and operational release planning.
• Experience coordinating with vendors or Salesforce support for platform issues and escalations.
• Exposure to Einstein, Agentforce or automation-assisted Salesforce support capabilities.
• Behavioural expectations

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.