Sales Support Specialist – Technical Solutions

Pelican Products; Melbourne; Presencial; AUD 60 000 - 78 000; Tempo integral

Resumo da oferta

Pelican is seeking a Sales Support Specialist to connect customers, products and people from quotation to delivery. You’ll work closely with Sales and other teams to coordinate requirements and projects, ensuring seamless execution.

The role emphasizes proactive communication, accurate order entry, timely updates, and a strong focus on delivering outstanding service to Military, Government and Commercial clients. Candidates with 2–3 years in related roles will fit well.

Qualificações

• 2–3 years experience in customer service, sales support, order management or project coordination.
• Strong communication and organisational skills.
• Detail-oriented with ability to manage competing priorities.
• Proactive, solutions-focused with customer service excellence.

Responsabilidades

• Coordinating the end-to-end order process, from quotations and order entry through production and delivery.
• Supporting the Sales team with pricing approvals, customer requirements and sales administration.
• Building strong customer relationships and providing proactive updates on orders, projects and delivery timelines.
• Coordinating customer specifications and information with Design, Engineering and Technical teams.
• Supporting Pelican Connected, including customer onboarding, first-level troubleshooting and issue resolution.
• Managing customer enquiries and complaints, ensuring timely follow-up and effective resolution.
• Maintaining customer portals, documentation, reports and project schedules.
• Identifying opportunities to improve processes, efficiency and customer satisfaction.

Conhecimentos

Customer service

Sales support

Order management

Project coordination

Communication

Attention to detail

Formação académica

No formal education stated

Ferramentas

SAP / ERP

Descrição da oferta de emprego

Sales Support Specialist – Technical Solutions

Celebrating 50 years of expertise, Pelican is a global leader in the design and manufacture of high-performance protective cases and advanced technical solutions, trusted by Military, Government and Commercial customers worldwide.

Our Technical Solutions business delivers tailored solutions to meet complex customer requirements. We’re looking for a proactive, customer-focused Sales Support Specialist to join our team and help deliver an exceptional customer experience from quotation through to order delivery.

Join a Global Leader

Celebrating 50 years of expertise, Pelican is a global leader in the design and manufacture of high-performance protective cases and advanced technical solutions, trusted by Military, Government and Commercial customers worldwide.

Our Technical Solutions business delivers tailored solutions to meet complex customer requirements. We’re looking for a proactive, customer-focused Sales Support Specialist to join our team and help deliver an exceptional customer experience from quotation through to order delivery.

What you’ll do

Be the connection between our customers, our products and our people.

Working closely with Sales and teams across the business, you’ll coordinate customer requirements, orders and projects to ensure seamless execution and timely delivery.

Key responsibilities include:

• Coordinating the end-to-end order process, from quotations and order entry through production and delivery.

• Supporting the Sales team with pricing approvals, customer requirements and sales administration.

• Building strong customer relationships and providing proactive updates on orders, projects and delivery timelines.

• Coordinating customer specifications and information with Design, Engineering and Technical teams.

• Supporting Pelican Connected, including customer onboarding, first-level troubleshooting and issue resolution.

• Managing customer enquiries and complaints, ensuring timely follow-up and effective resolution.

• Maintaining customer portals, documentation, reports and project schedules.

• Identifying opportunities to improve processes, efficiency and customer satisfaction.

What you’ll bring

• At least 2-3 years experience in customer service, sales support, order management or project coordination, or equivalent demonstrated capability.

• Strong communication, relationship-building and organisational skills.

• Excellent attention to detail and the ability to manage competing priorities.

• A proactive, solutions-focused approach and a commitment to delivering outstanding customer service.

• Proficiency in Microsoft Office, particularly Excel; SAP or ERP experience will be highly regarded.

• The ability to collaborate effectively across teams and thrive in a fast-paced environment.

Experience supporting technical products, project-based solutions or Military, Government and Commercial customers will be advantageous.

Why join Pelican?

• Make an impact: Play a key role in delivering reliable solutions and an outstanding customer experience.

• Collaborate and grow: Work across Sales, Design, Engineering, Production and Technical teams.

• Develop your expertise: Access comprehensive product training and ongoing career development.

• Wellbeing and support: Access our Employee Assistance Program (EAP) and employee wellbeing initiatives designed to support your health, wellbeing and work-life balance.

• Be part of a global business: Contribute to a team committed to quality, innovation and continuous improvement.

Ready to make a difference?

If you enjoy bringing people and processes together, solving problems and ensuring customers receive the right solutions at the right time, we’d love to hear from you.

Applicants must have full working rights in Australia. Only shortlisted candidates will be contacted.