Sales Support Specialist: CRM, Orders & Reports

CSR; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Parental leave (up to 14 weeks)

Employee assistance program

Learning and development opportunities

Job summary

CSR in Ingleburn is seeking a proactive Sales Support Officer to be the central link between customers, sales teams and operations, ensuring orders are delivered smoothly and customers receive an exceptional experience.

You will manage end-to-end order processes, pricing integrity, reporting, and CRM data accuracy, while supporting price changes and vendor invoicing. The role offers a fast-paced, collaborative environment with opportunities to develop in Power BI and SAP/CRM tools.

Qualifications

• 3+ years' experience in customer service and sales support.
• Proficient in Microsoft Office (Excel).
• Experience with Power BI is advantageous.
• Hands-on experience with SAP and CRM platforms (e.g. Salesforce, MS Dynamics 365).
• Excellent communication skills and a confident, professional manner.
• Strong organisational skills with the ability to manage multiple priorities.

Responsibilities

• Act as a key point of contact for internal stakeholders, responding to enquiries via phone and email and providing accurate, timely, and professional support.
• Provide end-to-end support for order, credit, and return processes, ensuring accurate transaction management and timely resolution of customer issues.
• Manage customer claims, rebates, and credit requests, coordinating resolutions with relevant internal and external stakeholders.
• Create purchase orders, reconcile vendor invoices and related documentation to ensure accuracy and compliance.
• Generate sales reports, dashboards, and data analyses to support business decision-making and sales performance tracking.
• Maintain pricing integrity by uploading, updating, and validating pricing information ensuring compliance with approved pricing structures.
• Support the implementation of price changes ensuring accurate system updates and effective communication to internal stakeholders.
• Perform ad hoc administrative and operational support duties.

Skills

Customer service

Sales support

Communication skills

Organisational skills

Proactive mindset

Tools

Microsoft Excel

Power BI

SAP

CRM platforms (Salesforce, MS Dynamics 365)

Job description

CSR in Ingleburn is seeking a proactive Sales Support Officer to be the central link between customers, sales teams and operations, ensuring orders are delivered smoothly and customers receive an exceptional experience.

You will manage end-to-end order processes, pricing integrity, reporting, and CRM data accuracy, while supporting price changes and vendor invoicing. The role offers a fast-paced, collaborative environment with opportunities to develop in Power BI and SAP/CRM tools.