Sales Support Specialist - CF

DLL Group; Sydney; Remote; AUD 65,000 - 95,000; Full time

Job summary

DLL Group is hiring a Sales Support Specialist to ensure timely processing of Commercial Finance transactions and to assist Account Managers in achieving growth targets. The role involves onboarding, documentation, and liaising with credit/legal teams to meet policy standards.

You will handle data entry, settlements, and customer inquiries while seeking continuous process improvements. A fast-paced environment and strong attention to detail are essential.

Qualifications

• Experience in operations, customer service and collections is desirable.
• Strong numerical skills and attention to documentation and processes.
• Ability to suggest improvements to systems and processes.

Responsibilities

• Process Commercial Finance transactions accurately and on time.
• Support Account Managers to meet new business targets and budgets.
• Handle onboarding, credit approvals, and documents via DocuSign.
• Lodge PPSR/ALLPAP registrations and liaise with third party financiers.
• Perform data entry, reconciliations and payment allocations.
• Deliver exceptional customer service via phone and email.

Skills

Data entry

Customer service

Communication skills

Attention to detail

Time management

Team player

Problem solving

Excel

Tools

DocuSign

PPSR

ALLPAP

Job description

As Sales Support Specialist, your role will be to ensure that all Commercial Finance transactions are processed in a timely and accurate manner in compliance with company policies. You will support the Account Managers in delivering new business volume targets and meeting risk cost budgets and portfolio administration targets and be a first point of contact for all Operational enquires for our dealer and Vendor network. This role reports to the Business Support Manager – Commercial Finance.

Day to day:

Effectively communicate and collaborate as a team to achieve daily tasks. Strong attention to detail, numerical skills, good understanding of documentation, banking and settlement procedures in financial services environment. Identifies simple and efficient solutions.

Ensure all documentation is accurately recorded and is compliant with De Lage Landen standards and to ensure all operational tasks and duties have been met within a time frame.

Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests received via phone and email.

Applies agreed business procedures to ensure strict compliance with company policies, including completion of all training requirements.

Champion constant process improvement and automation across the business, improving efficiencies, accuracy and customer service.

Undertake other operational tasks as directed by the Team Leader.

Identify and resolve problems before they impact on DLL, customers, dealers and/or vendors.

Excellent understanding of various vendors and their different subsidy programs and requirements.

Documentation and Onboarding

Interpreting credit approvals and issuing Letters of Offer

Collaborating with credit and legal team to ensure all conditions are met, relevant documentation issued and executed via DocuSign

Liaise with 3rd party financiers for execution of Deed of Priorities, Deed of Release etc

Lodge Master PPSR and ALLPAP registrations

Customer Onboarding and training

Supplier set ups and compliance checks

Releases and Settlements

Recording of approvals received from Dealers/Vendors in a timely manner in line with business requirements

Liaise with other business functions (Credit, Sales & Legal) to ensure correct execution of requests

Review of requests received to ensure completeness and accuracy

Ensure all requests are accurately actioned & booked into system within agreed time frame

Attend to Floor Plan administration requests received through FM box and by phone

Data entry and adhoc requests

Accurate identification & allocation of daily payments received

Reconciliations requested by internal & external stakeholders

Completing adhoc requests including but not limited to payment reversals, waives & any other payment related request

Your profile:

Ability to suggest improvements to systems and processes

Ability to effectively share knowledge

Must be a team player but have the ability to work autonomously

Shows initiative

Able to work in a very fast-paced environment and adapt to situations

Ability to identify and meet internal and external customer requirements

Ability to develop and maintain relationships with internal and external clients

Intermediate to advanced computer skills

Strong attention to detail

Ability to prioritise and work with minimum supervision

Good time management with ability to manage conflicting demands and meet deadlines

Experience in data entry & outbound phone calls

Previous experience in operations, customer service and collections is desirable

We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

All members enjoy:

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other members
• Health – Manage mental, emotional, and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL!

Settling in:

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know:

The selection process may involve an assessment

DLL’s referral program applies

The position will close as soon as we find a suitable candidate

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.