Sales Support Engineer

Advanced Solutions International, Inc.; Melbourne; Hybrid; AUD 60,000 - 100,000; Full time

Benefits offered by this job

Generous Paid Time Off

Opportunities for Professional Growth

Employee Assistance Program

Flexible Hybrid/Remote Work

Job summary

Join an innovative software company dedicated to empowering not-for-profits and membership organizations. As a Sales Support Engineer, you will play a crucial role in driving business growth by collaborating with the sales team, conducting engaging product demos, and ensuring customer satisfaction. This position offers a dynamic work environment where your contributions will have a direct impact on thousands of clients. With a focus on professional development and a commitment to employee well-being, this is an exciting opportunity to advance your career while making a meaningful difference.

Qualifications

• 4+ years of experience in sales support or customer service.
• Strong communication and presentation skills are essential.

Responsibilities

• Collaborate with the sales team for pre-sales activities.
• Conduct practice demos for partners interested in our products.
• Maintain up-to-date knowledge of all ASH’s products.

Skills

Sales Support

Customer Service

Communication Skills

Presentation Skills

Organizational Skills

Education

Bachelor's Degree

Job description

Direct message the job poster from Advanced Solutions International, Inc.

Advanced Solutions International, Inc. | Software Development | Technical Recruiter | [phone]

About us

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of products includes the iMIS Engagement Management System, TopClass Learning Management System, OpenWater Application and Review, and Clowder Mobile. Together, we help our clients achieve great things.

About our position

ASI is looking for a talented Sales Support Engineer who is responsible for supporting ASH’s sales efforts to drive the business growth of iMIS, OpenWater, TopClass, Clowder, and other ASH software solutions. In this role, the Sales Support Engineer will collaborate closely with the sales support team to provide support in pre-sales activities, including product demos, product fit evaluations, product discovery calls and other sales documentation to assist the sales operations

What you’ll be doing

• Collaborate with the sales team to provide support in pre-sales activities, including demo preparation, answering product-related inquiries, and assisting with RFP responses and proposal development and other documentation-related tasks.
• Observe and learn demo techniques and become familiar with the master demo system, gradually take on more responsibilities in demo presentations and assisting current Sales Support Engineers in demo presentations.
• Conduct practice demos for partners interested in our products, ensuring a seamless and engaging experience that highlights the value and capabilities of all ASH’s products.
• Assist in the creation and maintenance of product demo videos especially in the Consensus platform.
• Meet with clients and prospects to review and discuss specific product functionality questions.
• Maintain all light demo scripts for OpenWater, TopClass, Clowder and other ASH software solutions.
• Maintain up-to-date knowledge of all of ASH’s products, sales policies, and procedures to ensure a high level of customer service.
• Perform other job-related duties that may be assigned from time to time.

What we want you to have

• Bachelor's degree in a relevant field or related experience
• 4+ years’ experience in sales support, customer service, or a similar role
• Strong communication and presentation skills.
• Ability to learn quickly and adapt to new technologies and products.
• Excellent organisational and time management abilities.
• A proactive mindset with a passion for contributing to team success.

What we offer

At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes. We recognize that every employee can make a meaningful impact, and we're committed to investing in our people and providing opportunities for professional development and career advancement. In addition to competitive base salary and bonuses for eligible positions, we offer the following employee benefits:

• Generous Paid Time Off
• Opportunities for Professional Growth and Development
• Employee Assistance Program
• Flexible Hybrid/Remote Work

Join our team and positively impact thousands of ASI customers around the world!

www.advsol.com/careers

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at [e-mail].

If you or someone you know may be interested in this position, please have them apply here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

Referrals increase your chances of interviewing at Advanced Solutions International, Inc. by 2x

Sign in to set job alerts for “Sales Support Engineer” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.