Sales Support Engineer

Advanced Solutions International, Inc.; City of Melbourne; Hybrid; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Opportunities for Professional Growth and Development

Employee Assistance Program

Flexible Remote Work

Job summary

A global software company is seeking a passionate Sales Support Engineer to drive growth through pre-sales activities including product demos. The ideal candidate will have a Bachelor's degree and over 4 years of experience in sales support or customer service. This position offers a competitive salary of $75,000-$90,000 AUD and benefits like professional growth opportunities and flexible remote work. Join a dynamic team and impact thousands of customers worldwide.

Qualifications

• 4+ years’ experience in sales support, customer service, or a similar role.

Responsibilities

• Collaborate with the sales team to provide support in pre-sales activities.
• Conduct practice demos for partners interested in products.
• Meet with clients to review product functionality questions.

Skills

Strong communication and presentation skills

Ability to learn quickly and adapt to new technologies and products

Excellent organizational and time management abilities

Proactive mindset

Education

Bachelor's degree in a relevant field or related experience

Job description

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, and engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.

About our position

ASI is looking for a passionate and motivated Sales Support Engineer to join our dynamic team. In this position, you will be responsible for supporting ASH’s sales efforts to drive the business growth of iMIS, OpenWater, TopClass, Clowder, and other ASH software solutions. The Sales Support Engineer will be collaborating closely with the sales support team to provide support in pre-sales activities, including product demos, product-fit evaluations, product discovery calls and other sales documentation to assist the sales operations.

What you’ll be doing

• Collaborating with the sales team to provide support in pre-sales activities, including demo preparation, answering product-related inquiries, and assisting with RFP responses and proposal development and other documentation-related tasks.
• Observing and learning demo techniques and becoming familiar with the master demo system, gradually taking on more responsibilities in demo presentations and assisting current Sales Support Engineers in demo presentations.
• Conducting practice demos for partners interested in our products, ensuring a seamless and engaging experience that highlights the value and capabilities of all ASH’s products.
• Assisting in the creation and maintenance of product demo videos especially in the Consensus platform.
• Meeting with clients and prospects to review and discuss specific product functionality questions.
• Maintaining all light demo scripts for OpenWater, TopClass, Clowder and other ASH software solutions.
• Maintaining up-to-date knowledge of all of ASH’s products, sales policies, and procedures to ensure a high level of customer service.
• Performing other job-related duties that may be assigned from time to time.

What we want you to have

• Bachelor's degree in a relevant field or related experience.
• 4+ years’ experience in sales support, customer service, or a similar role
• Strong communication and presentation skills.
• Ability to learn quickly and adapt to new technologies and products.
• Excellent organizational and time management abilities.
• A proactive mindset with a passion for contributing to team success.

What we offer

At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.

Compensation

The compensation for this position is determined based on a wide variety of factors, including but not limited to an individual’s skill set, experience, training, certifications, education, geographical location, as well as business needs and internal equity. A reasonable estimate of the current compensation range for this position is $75,000- $90,000 AUD.

In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:

• Opportunities for Professional Growth and Development
• Employee Assistance Program
• Flexible Remote Work

Join our team and positively impact thousands of ASI customers around the world!

www.advsol.com/careers

ASI for All

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at [e-mail].

If you or someone you know may be interested in this position, please have them apply here.