Sales Support Coordinator - Elevate Customer Experience

dormakaba International Holding AG; Australia; Hybrid; AUD 50,000 - 60,000; Full time

Job summary

Gliderol Garage Doors in NSW is seeking an energetic administrative assistant to support the sales team with data entry, order processing and handling customer inquiries. You will provide technical assistance for product troubleshooting and spare parts, manage accounts and liaise with customers by phone and email, using CRM/ERP systems to keep information accurate.

The role requires excellent communication, attention to detail, multitasking, and the ability to stay calm under pressure in a

Qualifications

• Previous experience in a customer service and administration role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience working with spare parts is advantageous, but not essential
• Proficiency in using computer systems and customer service software.
• Ability to remain calm and professional in stressful situations

Responsibilities

• Data entry and processing of customer orders
• Responding to customer enquires via phone and email
• Providing technical assistance for product troubleshooting and facilitating sales of spare parts
• Account administration
• Providinggeneral support within the sales department.

Skills

Data entry

Customer service

Administration

Communication

Interpersonal skills

Problem solving

Attention to detail

Multitasking

Calm under pressure

Tools

CRM systems

ERP / order processing

Inventory management

Invoicing software

Email software

Job description

Gliderol Garage Doors in NSW is seeking an energetic administrative assistant to support the sales team with data entry, order processing and handling customer inquiries. You will provide technical assistance for product troubleshooting and spare parts, manage accounts and liaise with customers by phone and email, using CRM/ERP systems to keep information accurate.

The role requires excellent communication, attention to detail, multitasking, and the ability to stay calm under pressure in a