Sales Support Coordinator

dormakaba International Holding AG; Australia; On-site; AUD 50,000 - 60,000; Full time

Job summary

Gliderol Garage Doors in NSW is seeking an energetic administrative assistant to support the sales team with data entry, order processing and handling customer inquiries. You will provide technical assistance for product troubleshooting and spare parts, manage accounts and liaise with customers by phone and email, using CRM/ERP systems to keep information accurate.

The role requires excellent communication, attention to detail, multitasking, and the ability to stay calm under pressure in a

Qualifications

• Previous experience in a customer service and administration role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience working with spare parts is advantageous, but not essential
• Proficiency in using computer systems and customer service software.
• Ability to remain calm and professional in stressful situations

Responsibilities

• Data entry and processing of customer orders
• Responding to customer enquires via phone and email
• Providing technical assistance for product troubleshooting and facilitating sales of spare parts
• Account administration
• Providinggeneral support within the sales department.

Skills

Data entry

Customer service

Administration

Communication

Interpersonal skills

Problem solving

Attention to detail

Multitasking

Calm under pressure

Tools

CRM systems

ERP / order processing

Inventory management

Invoicing software

Email software

Job description

Position Overview

Founded in 1974,Gliderol Garage Doorsis one of Australia's leading manufacturers of Residential and Light Commercial continuous sheet curtain roller doors, Sectional Overhead Doors and automatic operators.

We are seeking an energetic well-organised and highly motivated person to assist our NSW Sales department & provide support to our administrative team. With strong focus on providing exceptional customer service, responsibilities will include:

What you will do

• Data entry and processing of customer orders
• Responding to customer enquires via phone and email
• Providing technical assistance for product troubleshooting and facilitating sales of spare parts
• Account administration
• Providinggeneral support within the sales department.

What we require

• Previous experience in a customer service and administration role
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience working with spare parts is advantageous, but not essential
• Proficiency in using computer systems and customer service software.
• Ability to remain calm and professional in stressful situations

What we prefer

• Knowledge of CRM systems
• Previous experience within a manufacturing-based business (highly regarded)
• A team player
• Naturally helpful, professional and patient, with a genuine desire to resolve customer issues.
• Comfortable learning and using CRM, ERP/order processing, inventory, invoicing, email and planning systems.

Who we are

• We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.
• With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.
• At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.