Sales Support Coordinator

Convera; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Great career growth opportunities

Corporate benefits

Job summary

Convera is seeking a Sales Support Coordinator in Sydney to deliver end-to-end administrative and operational support to our Go-to-Market (GTM) team. You will help the sales group run smoothly, handle client requests, and collaborate with Sales and other departments.

The role is based in our Sydney CBD office near Wynyard and offers the option to work from home. Ideal candidates are organized, proactive, and capable of juggling multiple tasks in a fast-paced environment.

Qualifications

• Must have administrative experience, preferably within the financial services industry.
• Comfortable using common computer systems and tools (e.g., Salesforce/CRM and MS Office).
• Proactive, can-do attitude with ownership of tasks.
• Clear, professional client communication and confidence interacting with colleagues.
• Good problem-solving skills and strong attention to detail.
• Well organized with ability to juggle multiple tasks and deadlines.
• Familiarity with financial markets/instruments is helpful.

Responsibilities

• Provide day-to-day operational support to the sales team, ensuring client requests and deliverables are completed.
• Help resolve client and operational issues by coordinating with the right teams.
• Liaise across Sales, Operations, Legal, Finance, Product, Privacy, and Risk to move matters forward.
• Accurately book deals and ensure trades are entered correctly in systems.
• Track client information and expiries; flag upcoming dates to the team and clients.
• Support payment and settlement activity and resolve exceptions for timely funds movement.
• Assist with account and user setup, including client platform access and record maintenance.
• Prepare customer reports and share timely information with stakeholders.

Skills

Administrative support

Customer service

Communication

Proactive

Tools

Salesforce/CRM

MS Office

Job description

Sales Support Coordinator – Sydney

Convera is seeking a Sales Support Coordinator to provide dedicated, end-to-end administrative & operational support to our Go-to-Market (GTM) team. In this role, you will help the sales team run smoothly, handling operational and administrative tasks, supporting client requests, and helping connect Sales with other teams.

This position will work in Convera’s Sydney CBD office (close to Wynyard station), with the opportunity to also work from home

Roles and Responsibilities:

• Provide day-to-day operational support to the sales team, helping ensure client requests, internal tasks, and deliverables are followed through to completion.
• Help resolve client and operational issues, working with the right teams and escalating where needed.
• Liaise with colleagues across Sales, Operations, Legal, Finance, Product, Privacy, and Risk to help keep client and deal-related matters moving.
• Accurately book deals, making sure trades and transactions are entered correctly in the relevant systems.
• Track client information and expiries, proactively flagging upcoming dates to the team and clients so the right actions can be taken on time.
• Support payment and settlement activity, helping to resolve exceptions and ensure funds move accurately and on time.
• Help with account and user setup, including arranging client platform access and keeping records accurate and up to date.
• Prepare customer reports and share accurate, timely information with clients and internal stakeholders.

Required Qualifications:

• Prior experience in an administrative role is a MUST HAVE (preferably within within the financial services industry)
• Comfortable using everyday computer systems and tools (e.g., Salesforce/CRM and MS Office), with the aptitude to pick up new platforms quickly.
• A proactive, can-do attitude and a willingness to take ownership of tasks.
• Clear, professional communication skills, and confidence interacting with clients and colleagues.
• Good problem-solving skills and strong attention to detail.
• Well organized, with the ability to juggle multiple tasks and deadlines.
• Some familiarity with financial markets and instruments (e.g., spot, forwards, and options) is helpful and will make your application stand out!
• You MUST have permanent ongoing working rights in Australia to be considered for this role.

About Convera

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories. Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Competitive salary
• Great career growth and development opportunities in a global organization
• Corporate benefits

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.