Sales Specialist - DHF Sales NSW

Avant; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Doctors’ Health Fund, part of the Avant Mutual Group, is seeking a Sales Specialist in Sydney. You will handle inbound and outbound sales, provide product guidance, and help members find appropriate private health cover while balancing sales, retention and service targets in a hybrid work setup.

The role focuses on delivering great member experiences, managing enquiries, and building relationships with prospective and existing members. Five days per fortnight in the office.

Qualifications

• Experience in customer service and/or sales.
• Health insurance knowledge highly regarded.
• Strong verbal and written communication skills.
• Ability to build rapport and explain products clearly.
• Strong organisational and prioritisation skills.
• A proactive, self-motivated approach.
• HSC or equivalent.
• Bachelor’s degree and RG146 Tier 1 General Insurance compliance desirable.

Responsibilities

• Manage inbound and outbound sales enquiries, leads and application follow-ups
• Provide accurate and knowledgeable advice on Doctors’ Health Fund products and services
• Identify sales, retention and cross-sell opportunities based on member needs
• Build positive relationships with prospective and existing members
• Meet sales, service, quality and retention targets
• Maintain accurate member records and follow through on customer commitments
• Maintain strong knowledge of our products and the wider health insurance market
• Collaborate with BDMs and the broader team to achieve shared targets
• Contribute to improvements across processes, systems and the member experience

Skills

Sales experience

Communication skills

Rapport building

Organisation skills

Proactive mindset

HSC or equivalent

RG146 Tier 1

Education

Bachelor’s degree

RG146 General Insurance

HSC or equivalent

Job description

About Doctors’ Health Fund

Doctors’ Health Fund is a restricted private health insurer dedicated exclusively to the medical community and their families. Proudly part of the Avant Mutual Group, we’re owned by doctors, not shareholders, and support more than 50,000 members across Australia. We’re focused on providing quality health cover, exceptional member service and genuine support to Australia’s medical community.

About the Role

We’re looking for a Sales Specialist to join our Doctors’ Health Fund team. As part of our frontline sales team, you’ll support prospective and existing members with their private health insurance needs. You’ll manage inbound and outbound enquiries, follow up sales opportunities, provide clear product advice and help members find cover that suits their needs. This is a customer-focused sales role where you’ll balance delivering a great member experience with achieving sales, retention and quality targets.

This is a permanent, full-time role based in Sydney, with hybrid working and five days per fortnight in the office

Key Responsibilities

• Manage inbound and outbound sales enquiries, leads and application follow-ups
• Provide accurate and knowledgeable advice on Doctors’ Health Fund products and services
• Identify sales, retention and cross-sell opportunities based on member needs
• Build positive relationships with prospective and existing members
• Meet sales, service, quality and retention targets
• Maintain accurate member records and follow through on customer commitments
• Maintain strong knowledge of our products and the wider health insurance market
• Collaborate with BDMs and the broader team to achieve shared targets
• Contribute to improvements across processes, systems and the member experience

Key Capabilities

You’ll be a confident communicator who enjoys helping customers and is motivated by achieving results. You’ll ideally bring:

• Previous customer service and/or sales experience
• Health insurance experience or knowledge highly regarded
• Strong verbal and written communication skills
• The ability to build rapport and explain products clearly
• Strong organisation and prioritisation skills
• A proactive, self-motivated approach
• HSC or equivalent
• A Bachelor’s degree and ASIC RG146 Tier 1 General Insurance compliance are desirable