Senior Sales Specialist - DHF Sales NSW

Avant; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Doctors’ Health Fund is seeking a Senior Sales Specialist to manage complex inbound and outbound sales, retention and upgrade opportunities for doctors and healthcare professionals seeking private health cover, including OVHC. You will act as a subject matter expert across products, systems and processes and coach other Sales Specialists to share best practice.

This permanent, full-time role is based in Sydney with hybrid working and five days per fortnight in the office, enabling collaboration

Qualifications

• 1–3 years’ experience in sales/retention within a complex or regulated environment.
• Proven track record of achieving sales and retention targets.
• Strong needs-based selling and objection-handling skills.
• Excellent communication, relationship-building and influencing skills.
• ASIC RG146 Tier 1 General Insurance compliance is desirable.

Responsibilities

• Manage complex inbound and outbound sales, retention and upgrade opportunities.
• Deliver needs-based conversations and recommend suitable health insurance solutions.
• Consistently work towards sales, retention and conversion targets.
• Identify cross-sell, retention and growth opportunities.
• Act as a subject matter expert across Doctors’ Health Fund products, including OVHC.
• Support team members with complex enquiries, escalations and member scenarios.
• Coach and support Sales Specialists through knowledge sharing, feedback and best practice.
• Maintain strong knowledge of relevant regulatory and compliance requirements.
• Partner with Member Services, Marketing, Claims and Business Development to support member and commercial outcomes.
• Contribute to improvements across sales processes, systems and the overall member experience.

Skills

Sales targets

Retention skills

Needs-based selling

Communication

Relationship building

Regulatory knowledge

Coaching

Attention to detail

Education

Tertiary qualification in business/health/finance

Job description

About Doctors’ Health Fund

Doctors’ Health Fund is a restricted private health insurer dedicated exclusively to the medical community and their families. Proudly part of the Avant Mutual Group, we’re owned by doctors, not shareholders, and support more than 50,000 members across Australia. We’re focused on providing quality health cover, exceptional member service and genuine support to Australia’s medical community.

About the Role

We’re looking for an experienced Senior Sales Specialist to join our Doctors’ Health Fund team. In this role, you’ll manage complex sales and retention opportunities, helping doctors and healthcare professionals find private health cover that meets their needs, including Overseas Visitors Health Cover (OVHC). As a senior member of the team, you’ll also be a subject matter expert across our products, systems and processes. Alongside achieving strong sales results, you’ll support and coach other Sales Specialists, share best practice and contribute to improvements across the sales and member experience.

This is a permanent, full-time role based in Sydney, with hybrid working and five days per fortnight in the office.

Key Responsibilities

• Manage complex inbound and outbound sales, retention and upgrade opportunities
• Deliver needs-based conversations and recommend suitable health insurance solutions
• Consistently work towards sales, retention and conversion targets
• Identify cross-sell, retention and growth opportunities
• Act as a subject matter expert across Doctors’ Health Fund products, including OVHC
• Support team members with complex enquiries, escalations and member scenarios
• Coach and support Sales Specialists through knowledge sharing, feedback and best practice
• Maintain strong knowledge of relevant regulatory and compliance requirements
• Partner with Member Services, Marketing, Claims and Business Development to support member and commercial outcomes
• Contribute to improvements across sales processes, systems and the overall member experience

Key Capabilities

You’ll be an experienced sales professional who is comfortable working in a target-driven environment and supporting others to succeed. You’ll ideally bring:

• 1–3 years’ experience in sales and/or retention within a complex or regulated environment
• A proven track record of achieving sales and retention targets
• Strong needs-based selling and objection-handling skills
• Excellent communication, relationship-building and influencing skills
• Strong commercial awareness and a customer-focused approach
• The ability to understand and communicate complex product and regulatory information
• Experience coaching, mentoring or supporting the development of others
• Strong attention to detail, organisation and systems capability
• A tertiary qualification in business, health, finance or a related discipline, or equivalent industry experience
• Private health insurance or financial services experience is highly regarded
• Experience with OVHC, health insurance retention or high-volume/contact centre sales is advantageous
• ASIC RG146 Tier 1 General Insurance compliance is desirable