Sales Services Internet Advisor

Youi Insurance Careers; Sunshine Coast Regional; On-site; AUD 70,000 - 105,000; Full time

Benefits offered by this job

22 days annual leave

Rostered days off

Wellbeing benefits

Discounted Youi insurance

Career development

Job summary

Youi Pty Ltd in Queensland is seeking a full-time, in-office Customer Service / Sales role at Sippy Downs HQ. You’ll engage customers who’ve started quotes, explain options, and guide them to suitable cover while following scripts and building confidence through coaching.

This role focuses on achieving sales targets, with paid training, real-time coaching, and incentives that reward performance. A supportive team environment helps you grow and progress.

Qualifications

• Experience in retail, hospitality or customer service or sales is preferred.
• You will learn insurance products and how to guide customers to choose suitable coverage.
• A positive, coaching-friendly attitude helps you perform on targets.

Responsibilities

• Speak with customers on the phone, helping them understand and choose the right cover.
• Follow supportive scripts and learn how to guide conversations confidently.
• Read policy information in real time and explain cover and costs clearly.
• Work towards sales and performance targets and build strong sales habits.
• Be part of an in-office team at Sippy Downs with set hours and clear expectations.

Skills

People skills

Communication

Sales

Customer service

Job description

You'll love this role if you're good with people and want to build a career from it. Whether you've worked in retail, hospitality, customer service or sales, this is a chance to turn those skills into something bigger. You'll learn how to help customers make confident decisions and build genuine sales capability, supported by training, regular coaching and a team that genuinely wants to see you succeed.

Based at our Sippy Downs HQ, you'll work alongside your team every day. It's a social, high-energy environment where coaching happens in the moment, wins are celebrated together and support is always close by.

You’ll spend most of your day speaking with customers who’ve already started a quote, so you’re not cold calling or searching for leads. Instead, your focus is understanding what matters to each customer, explaining their options clearly and helping them navigate the cover that’s right for them.

Some calls are easy while others take patience, persistence and confidence to handle objections. There are targets to meet, and some days feel fast-paced and demanding. But if you enjoy conversations with purpose and like seeing effort turn into results, this role will suit you.

You'll learn through paid training, regular coaching and real-time support from experienced leaders. That's how your people skills turn into genuine sales capability, with performance incentives that recognise the results you achieve. Many of our leaders started in frontline customer roles, so if you're looking for somewhere to learn, grow and challenge yourself, this can be the start of something much bigger.

What you’ll be doing

• A full-time role in-office at Sippy Downs
• Speak with customers on the phone, helping them understand and choose the right cover
• Follow supportive scripts and call flows while learning how to guide real conversations confidently
• Read and interpret policy information in real time, explaining cover and costs clearly
• Work towards sales and performance targets while building strong sales habits
• Work across multiple systems at once, including online quoting tools and customer records
• Receive regular coaching and feedback, and use it to build confidence and capability over time
• Work onsite with your team, with set hours and clear expectations around performance and quality
• ~$70-$105K annually inclusive of super & incentives

What great looks like

• You enjoy working towards goals and get genuine satisfaction from seeing your effort turn into results
• You take on coaching, feedback and new challenges because you're motivated to keep improving
• You stay resilient when conversations are tough and quickly refocus on the next opportunity
• You pay attention to detail and take pride in getting things right for customers
• You care about helping people and know that the best results come from understanding what matters most to customers and earning their trust
• You enjoy being part of a team that celebrates wins and backs each other through challenges

Many of the people who thrive in this role haven't come from insurance, they've come from retail, hospitality and other customer-facing environments where they learned how to build trust, navigate challenging conversations and work towards goals. We'll teach you the insurance and sales side of the role. The drive to connect with people and achieve results is the part you bring.

What you’ll get

• Clear pay and performance-based incentives, plus annual salary reviews
• This role is your career launchpad - Build sales, negotiation, communication and customer influence skills while creating opportunities to grow into leadership and specialist roles across Youi
• Paid training, regular coaching and on-the-job support to help you build confidence and capability from day one
• Time off you can plan around - 22 days annual leave, plus rostered days off or flexibility depending on your role
• Set start and finish times so you can plan life outside work
• A workplace you can feel - Food trucks, themed days, team celebrations and practical wellbeing benefits that bring real energy to the day
• Practical benefits that support you day to day- Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Work that has real purpose - Help customers make confident insurance decisions today that will get back on track when life doesn't go to plan

Why Youi

We're here to make insurance better by being more human. You're not just doing your job, you're making sure real people get looked after, especially when life doesn't go to plan. Every conversation, every decision, every day you're part ofraising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so theimpact you make never goes unnoticed. You'll know what's expected of you, where we're heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step in leadership and specialist roles across the business.

As more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don't just want insurance to be different; we're actively making it better. And we're doing it together.

Work that’s a bit more you-shaped.