Sales Representative

Youi Insurance; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Incentives

Annual leave 22 days

Wellbeing programs

Discounts on Youi insurance

Team celebrations

Job summary

Youi Insurance in Australia is seeking a full-time, in-office agent at Sippy Downs to talk to customers about insurance cover and pricing. You will use clear call flows to explain options, guide quotes, and close sales while meeting targets.

Training and regular coaching support your development, with incentives tied to performance and opportunities to progress into leadership or specialist roles within the business.

Qualifications

• Experience in handling customer inquiries and guiding decisions.
• Ability to work with scripts and call flows to meet targets.
• Comfortable in a sales environment with performance incentives.

Responsibilities

• Speak to customers in-office at Sippy Downs to discuss cover and pricing.
• Follow call structure to explain options and next steps.
• Identify opportunities for additional cover and guide the quote process.
• Work toward service and sales targets with coaching and feedback.
• Adhere to scripts and compliance requirements during conversations.

Skills

Customer service

Sales skills

Strong communication

Objection handling

Job description

You’ll love this role if you’re naturally good with people and want to turn that into something measurable and rewarding.

You’ll spend most of your day speaking to customers who’ve reached out to us about a quote. Using structured scripts and clear call flows, you’ll guide conversations, explain pricing in simple terms and help customers make confident decisions.

Some calls are easy while others take patience, persistence and confidence to handle objections. It’s a sales environment with targets, where some days feel fast-paced and challenging; if you enjoy conversations with purpose and like seeing effort turn into results, this role will suit you.

You’ll learn through paid training and regular coaching. That’s how your people skills turn into real sales capability with incentives to match your performance.

What you’ll be doing

• A full-time role in-office at Sippy Downs
• Speak to customers, helping them understand and choose the right cover
• Follow a clear call structure so customers understand their cover, pricing, and next steps
• Explain options in simple terms so customers can make confident decisions
• Spot opportunities for additional cover and guide customers through a quote when it fits
• Work toward service and sales targets, with regular feedback and coaching
• Follow scripts and compliance requirements to make sure everything is done properly
• Stay calm and professional when conversations are challenging

What great looks like

• Customers finish the call clear, confident, and feeling genuinely looked after
• Comfortable working with clear structure and expectations, and you grow into them quickly
• Enjoy working toward goals and seeing your progress over time
• Follow process and compliance requirements consistently
• Recognise genuine opportunities to offer additional support and act on them appropriately
• Stay steady when conversations are tough and bounce back quickly
• Take feedback seriously and improve week by week
• Care about doing things properly and hitting your targets

Many people who are successful in this role haven't come from insurance, they've come from retail, hospitality and customer-facing roles where they learned how to connect with people, earn trust and confidently navigate customer questions, concerns and objections.

If that sounds like you, we'll help you build the sales and insurance skills from there.

What you’ll get

• Clear pay and incentives - Performance-based incentives, plus annual salary reviews
• Time off you can plan around - 22 days annual leave, plus volunteer leave
• A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
• Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
• Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Work that has real purpose - Helping customers get back on track when life doesn’t go to plan

Ready?

Why Youi

We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and recognition programs, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.

Work that’s a bit more you-shaped.

Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.