Sales & Service Supervisor- Chatswood Chase

ALO; Willoughby; On-site; AUD 65,000 - 90,000; Full time

Job summary

ALO is seeking a Sales & Service Supervisor to lead guest experience on the shop floor at Chatswood Chase. You will coach team members, address gaps with feedback, and drive engagement and sales targets.

You will oversee Sales & Service Associates and Cashiers, recruit and develop talent, and use performance tools to drive growth in partnership with the store leader.

Qualifications

• 2+ years in a client-centric sales environment.
• Values feedback and is eager to give feedback.
• Self-motivated with a results-driven mindset.
• Excellent interpersonal and written communication skills.
• Aligns with ALO's Guiding Principles.
• Requires constant movement around all store areas.
• Ability to lift 10-15 kg.

Responsibilities

• Lead exceptional guest experience on the floor and coach team members to address gaps.
• Build client relationships daily with customers.
• Analyze reports to strategize and deliver results; implement action plans for growth.
• Ensure effective sales floor coverage through workforce solutions and selling initiatives.

Skills

Client-centric sales

Feedback receptiveness

Self-motivation

Interpersonal communication

Guiding Principles alignment

Mobility around store

Physical capability (lift 10-15KG)

Job description

Sales & Service Supervisor- Chatswood Chase

Mindful movement. It's at the core of why we do what we do at ALO—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.

This is a full-time position and operates on either a Tuesday-Saturday or Sunday-Thursday roster. Flexibility to work weekends is essential, as these schedules are designed to support business needs and ensure coverage during key trading periods.

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

SALES AND SERVICE LEAD QUALIFICATIONS

• 2+ Years prior work experience in a client-centric, sales environment
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's Guiding Principles
• Requires constant movement in an around all areas of store
• Ability to lift, push, carry or otherwise move up to 10-15KG