Sales Officer

Oxworks; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Positive Team Culture

Career Development & Growth Opportunit

Discounts on Products & Retailers

Employee Assistance Program

Monthly Team Lunches

Traineeship & Apprenticeship Programs

Job summary

Oxworks is seeking a Sales Officer at our Smithfield branch to drive customer service excellence and convert quotes into invoices.

You will handle retail, trade, and walk-in inquiries, support multiple branches, and work with warehousing to ensure 100% DIFOT on orders. The role focuses on developing new accounts and strengthening market presence in the NSW region.

Qualifications

• Demonstrated sales experience in manufacturing (preferred).
• Experience using MS Office, CRM software and ERP system (preferred).
• High level of attention to detail.

Responsibilities

• Provide exceptional customer service to Oxworks’ client base at all times.
• Receive, interpret and fulfill customer enquiries (retail, trade & walk-in), providing quotes and converting them into Sales Orders and Sales Invoices.
• Support the branch network by handling overflow phone and email enquiries.
• Collaborate with branch and warehouse staff to achieve 100% DIFOT on customer orders.
• Address customer issues and feedback to act in Oxworks’ best interests.
• Develop sales opportunities by researching potential accounts.

Skills

Sales experience

MS Office/CRM/ERP

Attention to detail

Time management & communication

Driver's license

Tools

MS Office

CRM software

ERP system

Job description

Oxworks is Australia's largest privately owned manufacturer and distributor of quality fencing products with over 300 staff across 22 locations nationally. Operating for over 20 years, we continue to be a market leader in the industry.

We are seeking a highly motivated person for a full-time position in our Smithfield Branch operating 7am - 4pm Monday to Friday.

The Role

Reporting to the Branch Manager, the Sales Officer’s primary focus is to:

• Provide exceptional customer service to the Oxworks’ client base at all times
• Receive, interpret and satisfy all points of customer enquiry (retail, trade & walk-in), providing quotes as required and ultimately converting these quotes professionally and efficiently into Sales Orders and ultimately Sales Invoices
• Provide support to the branch network within the State through actioning overflow phone and email enquiry that an individual branch cannot service
• Liaise with other branch and warehouse staff daily to achieve 100% DIFOT with each customer order as required
• Effectively respond to customer issues and feedback resolving in the best interests of Oxworks
• Develop sales opportunities by researching and identifying potential accounts
• Promote a harmonious environment with company departments to foster a positive and can-do approach to servicing the needs of Oxworks customers above the needs of a single department or Branch
• Source data on competitor activity, general market conditions, new product opportunities and general pricing movements in the market
• Work to reinforce the company’s Vision, Mission and Values

In summary, the Sales Officer is a key person in the Oxworks sales operation and is the conduit between the customer and the manufacturing facility, focussing on 100% DIFOT on all orders.

The Applicant

The Ideal Candidate will be able to demonstrate:

• Demonstrated sales experience in a manufacturing environment (preferable)
• Experience using MS Office, CRM software and ERP system (preferable)
• High level of attention to detail
• Excellent time management skills, people & communication skills
• Driver's License

Why Oxworks?

PROUD TO BE AUSTRALIAN

We are proudly Australian owned and operated, with a clear vision, mission, and values that foster respect for people and a positive team culture.

INVESTED IN THE FUTURE

With heavy investment in the future, we boast industry-leading technology, tools and equipment.

DRIVEN BY PEOPLE & PROCESS

Driven by people and processes, our organisation focuses strongly on continuous improvement in all areas.

LEARNING ORGANISATION

As a learning organisation, we offer ongoing learning opportunities for everyone to promote growth and development.

STABILITY

Committed to providing long‑term job security and growth opportunities, Oxworks is home to many employees with over 10 years of experience.

MARKET LEADER

Being a market leader, we have a loyal customer following due to our extensive product range, exceptional customer service, quality delivery and value.

Is Oxworks Right for You?

We are seeking reliable, motivated staff who take pride in their work. If you are looking for an opportunity to learn and grow in a challenging and rewarding environment, Oxworks is the perfect place for you!

Rewards & Benefits

• Positive Team Culture
• Career Development & Growth Opportunities
• Discounts on Products & Retailers
• Employee Assistance Program
• Monthly Team Lunches
• Traineeship & Apprenticeship Programs

OXWORKS WILL NOT ACCEPT APPLICATIONS FROM AGENCIES FOR THIS POSITION