Sales Officer

Oxworks; Newcastle-Maitland; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Career development opportunities

Ongoing training and learning

Positive team culture

Employee Assistance Program (EAP)

Monthly team lunches

Long-term job security

Job summary

Oxworks, Australia’s leading fencing products manufacturer, is seeking a Sales Officer for the Thornton Branch. This full-time role runs Monday to Friday, 7:00 am to 4:00 pm, offering a chance to develop sales and customer-service skills within a supportive team.

You will handle enquiries from retail, trade and walk-ins, prepare quotes, and drive orders and invoices while building lasting customer relationships. Oxworks is Australian-owned and values career development and training.

Qualifications

• Experience in sales or customer service, preferably in manufacturing.
• Strong communication and interpersonal abilities with a customer focus.
• Detail-oriented with ability to prepare accurate quotes and process orders efficiently.
• Good time management and organisational skills to prioritise tasks.
• Proficiency with CRM/ERP and MS Office; willingness to learn.
• Proactive team player focused on meeting sales targets and delivering great outcomes.

Responsibilities

• Provide exceptional service to retail, trade and walk-in customers via phone, email and in person.
• Prepare accurate quotes and convert opportunities into orders and invoices.
• Follow up on quotes promptly to maximise sales and hit targets.
• Coordinate orders, deliveries and requirements with branch, warehouse and internal teams.
• Build strong relationships, resolve enquiries and promote Oxworks products and services.
• Identify new sales opportunities and monitor competitor activity while maintaining product knowledge.

Skills

Sales experience

Customer service

Communication skills

Attention to detail

Quote preparation

Order processing

Time management

Organisational skills

Team player

Achieving sales targets

Tools

Microsoft Office

CRM software

ERP systems

Job description

Oxworks is Australia's largest privately owned manufacturer and distributor of quality fencing products with over 300 staff across 22 locations nationally. Operating for over 20 years, we continue to be a market leader in the industry.

We are seeking a motivated and customer focused Sales Officer to join our Thornton Branch. This is an excellent opportunity for someone with a passion for sales, building customer relationships and delivering exceptional service, who is eager to develop their skills and grow within the company. This is a full-time position, working Monday to Friday, 7:00 am to 4:00 pm.

Why Join Oxworks?

• Career development and progression opportunities
• Ongoing training and learning opportunities
• Positive and supportive team culture
• Employee Assistance Program (EAP)
• Monthly team lunches
• Long-term job security

What you'll be doing

• Provide exceptional customer service to retail, trade and walk-in customers across phone, email and in person enquiries.
• Prepare accurate quotes and convert sales opportunities into sales orders and invoices.
• Follow up on quotes promptly to maximise sales and achieve sales targets.
• Liaise with branch, warehouse and internal teams to coordinate orders, deliveries and customer requirements.
• Build strong customer relationships, resolve enquiries and feedback, and promote Oxworks products and services.
• Identify new sales opportunities, monitor competitor activity and maintain up-to-date product knowledge.

What we are looking for

• Previous sales or customer service experience, ideally within a manufacturing environment.
• Excellent communication and interpersonal skills, with a friendly and customer-focused approach.
• Strong attention to detail and the ability to prepare accurate quotes and process orders efficiently.
• Good time management and organisational skills, with the ability to prioritise competing tasks.
• Confidence using Microsoft Office, CRM software and ERP systems, or a willingness to learn.
• A proactive team player with a positive attitude, initiative and a commitment to achieving sales targets and delivering great customer outcomes.

About Oxworks

Oxworks is an Australian-owned and operated business and a market leader in the fencing industry.

We manufacture and supply a wide range of fencing, gates, screens and balustrade products across Australia.

We are committed to investing in our people, processes, technology and equipment, while providing our employees with opportunities to develop their skills and progress their careers.