Sales Marketing Executive

Fulcrum; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Superannuation

Job summary

Fulcrum in Australia is transforming traditional sales to a digitally-driven model. You will manage a portfolio of hundreds of existing customers, moving them onto online ordering and guiding their first orders with proactive calls and tailored campaigns.

You own the portfolio, the campaign calendar and the toolset, with direct access to the general manager. Product training is provided in a growth‑minded division built on customer focus.

Qualifications

• Minimum two years in a commercial role with real-time phone activity.
• Comfort making outbound calls to warm accounts and sustaining discipline.
• Experience with email platforms such as Klaviyo, Mailchimp or HubSpot, or willingness to own one.
• Strong commercial instinct to identify growth opportunities.
• CRM literacy and ability to learn new systems quickly.

Responsibilities

• Run a proactive call cycle across a portfolio of hundreds of existing customers.
• Build and run campaigns in Klaviyo, segmenting by buying behaviour, region and opportunity, and writing the copy.
• Use campaign data to prioritise time and contact the most engaged accounts.
• Onboard customers onto the ordering platform and guide their first orders.
• Prepare quotes using the online quoting tool and follow them through to order.
• Service by phone customers who will not buy online.
• Reignite dormant accounts through outreach.
• Report on adoption blockers and platform improvements.

Skills

Outbound calling

Campaign management

CRM literacy

Phone sales

Tools

Klaviyo

Mailchimp

HubSpot

Job description

Their products are in almost every Australian home. You might not know their name.

We've partnered with one of Australia's largest manufacturing groups, a business that has supplied the country for decades without ever putting its name to what it makes. Thousands of employees, operations in every state, and a customer base that includes some of the biggest companies in the country.

The division hiring this role is where the group tests what comes next. It is where the technology gets built and where the digital transformation is happening.

The role

For decades this business sold one way. Representatives on the road, orders taken by phone and paper, relationships built over years of site visits. That is now being rebuilt around digital ordering and campaign marketing, and you are being hired at the start of it.

You report to the Head of eCommerce, not to a sales manager. That placement is deliberate. This role exists to change how customers buy, not only to sell to them.

You take a portfolio of several hundred existing customers who currently get contacted once or twice a year, because the field team cannot physically get to them. You make contact, grow their spend, and where it suits them, move them onto the online ordering platform. How you do that is largely your call. Some accounts need a phone conversation. Others respond better to a well-built campaign. You own both.

The model is already proven. A pilot earlier this year contacted 208 customers, onboarded 115 onto the platform, and converted 55% of those to trading online. A second brought dormant accounts back simply by calling them. There is a documented process and a working script waiting for you.

What you'll do

• Run a proactive call cycle across a portfolio of several hundred existing customers
• Build and run your own campaigns in Klaviyo, segmenting by buying behaviour, region and opportunity, and writing the copy yourself
• Use campaign data to decide where your time goes, so the accounts opening your emails get the call before the ones who never will
• Onboard customers onto the ordering platform and walk them through their first orders personally
• Prepare quotes using the online quoting tool and follow them through to order
• Service by phone the customers who will never buy online, because forcing everyone down one channel is how you lose them
• Reignite dormant accounts that have gone quiet through lack of contact
• Report on what is working, what is blocking adoption, and where the platform needs to improve

What you'll bring

• Two or more years in a commercial role with real time spent on the phone: SDR, BDR, inside sales, account management, customer success or agency account handling all translate
• Comfort making outbound calls to warm accounts, and the discipline to do it consistently rather than in bursts
• Hands‑on experience with an email platform such as Klaviyo, Mailchimp or HubSpot, including building segments and writing copy, or the appetite to own one within your first few months
• Commercial instinct: you look at an account and see where the growth is
• CRM literacy and the ability to pick up new systems without being walked through them

You do not need industry or product experience. The business has deliberately chosen to hire from outside its own sector. Product training is provided. They are hiring for communication, commercial thinking and customer focus, and candidates from FMCG, SaaS, agency, media or any consultative B2B environment are encouraged to apply.

This role is not for you if:

• You want a pure marketing role with no revenue responsibility
• You want every process defined before you start
• You would quietly avoid the outbound calling
• You need a large team around you to stay motivated

Why you'll love working here

• A clear growth plan. This function is set to expand as the customer portfolio widens, and it is a recognised route into a much larger organisation
• You own the portfolio, the campaign calendar and the tool set outright, rather than working someone else's list
• Direct access to the general manager, who is personally invested in this role and progressed through the business himself
• A business that builds its own technology rather than buying software and hoping people use it
• Engagement scores in this division landed above the group benchmark again this year

$90,000 to $110,000 plus superannuation, depending on experience.