Sales Development Representative

Sitemate

Sydney

Hybrid

AUD 60,000 - 110,000

Full time

22 hours ago

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Benefits offered by this job

Equity options

Annual leave

Learning budget

Hybrid work

Job summary

Sitemate is seeking a Sales Development Representative to qualify and route inbound leads across self-service and inside sales. You will engage prospects by phone, email, live chat, and via tools like Slack and Salesforce, helping to build an AI-assisted pipeline and drive early product demos.

You will be coached by AI feedback, work toward escalating opportunities, and have a path to grow into an Account Executive within 9–12 months based on performance.

Qualifications

Confident, clear communication across email, phone, video and in person.
Excellent task organization and prioritization; multi-task efficiently.
Experience with CRM tools and SaaS sales processes.

Responsibilities

Qualify and route inbound leads through self-service and inside sales.
Engage prospects via phone, email, live chat, and via Slack and Salesforce.
Meet monthly targets by booking and completing product demonstrations.

Skills

Communication skills

Writing & presentation

Organizational skills

Tools

Slack

Salesforce

CRM software

Job description

Link to role introduction video: https://www.loom.com/share/0835cfb3e3f54c0ebdaf5ffcd7ffeaf2

Thanks for stopping by and learning more about this role at Sitemate!

We’d love to hear from you

Overview

The Sales Development Representative is responsible for qualifying and routing inbound leads across two channels: self-service and inside sales. This role involves frequent engagement with prospects through phone calls, emails, live chat, and internal tools such as Slack and Salesforce. This role runs inside that same AI-native approach we build for customers. Leads and account data flow into an AI-populated Salesforce, so reps start from a clean, enriched pipeline instead of manual entry. Every call is coached live by ClaudeMate, giving real-time feedback on framing, objection handling, and next steps as the conversation happens. Success in the role is measured by the number of product demonstrations booked and completed, with a strong track record of team performance consistently meeting or exceeding monthly targets.

Room to grow, fast-tracked

We hire SDRs expecting you to grow past the role. "Grow from Within" is one of our leadership operating principles - meaning proven performance gets noticed and backed fast, and that managers and leaders are encouraged to gravitate towards internal promotions vs. external hires

For SDRs, that typically means a path to Account Executive within 9 to 12 months, based on performance, not tenure. One of our SDRs moved into a leadership role running Sales Development for all of North America within 8 months. Others have made the jump from SDR to Enterprise AE and describe the same pattern from the other side: "Sitemate is process-driven (everything engineered), so if you can learn and grow from these processes and you’re open to honest, constructive feedback while giving your best every day, you'll level up quickly".

Read more stories like these on People of Sitemate.

Employment

Salary:
- OTE Remuneration: A$85,000-A$110,000 (incl. Super)
- Base Salary: A$60,000-A$70,000
- Commission: A$25,000-A$40,000

Day-to-Day

You will be qualifying and routing inbound leads through two channels; self service & inside sales
You’ll be spending most of your time with prospects across phone calls, emails and live chat on our website, as well as internal tools like slack and salesforce.
Your quota is measured by the number of demonstrations booked and completed at the subsequent stage of the process. Our current team in this role have achieved >=95% of their targets each month since starting

Challenges

Learning about the built world if you haven’t had any exposure to it - there are a lot of different types of companies and plenty of new terminologies to learn.
Up-skilling your call/phone and email skills - although we have plenty of examples for you to learn from during your onboarding.
Understanding SaaS financial acronyms and common terminology - if you have not worked in a SaaS company before, there is going to be a lot of metrics to learn. This cheat sheet is a good resource: The Ultimate SaaS Acronyms Cheat Sheet
We move very quickly, so you’ll need to be excited to come in and learn extremely fast.

Who This Role Is For

Ambitious individuals wanting to pursue a career in SaaS
People who thrive in a structured, high-agency, KPI-driven environment
Strong communicators who enjoy building relationships
Resilient individuals who can persevere and perform with high-volume tasks

Who This Role is Not For

Those unwilling to handle rejection frequently
People uncomfortable with people and conversations

Must Have

Skills & Tools

Confident and clear communication skills, with excellent writing and presentation skills over email, phone, video conferencing and in-person.
Excellent task organization and prioritization skills, you’re able to multi-task efficiently.

Nice To Have

Experience with modern tooling - CRMs, Health Scoring, Live chat, Knowledge bases.
Experience conducting customer meetings digitally (e.g. Zoom/Teams) and/or physically (in person/face to face with customers).
Patience working in an industry where not all users are tech-savvy.

About Sitemate

Sitemate is the front line AI company for the built world. We build software and AI agents for construction, engineering, manufacturing, and energy companies, helping field teams capture work as it happens and the business turn that activity into structured, auditable records. The Sitemate platforms include Dashpivot, Gearbelt, the Sitemate App, and Flowsite, and Sitemate's AI agent is called Storm.

Storm is our AI agent layer, working underneath Dashpivot, Gearbelt, the Sitemate App, and Flowsite to turn what happens on-site into structured, auditable records.

We've achieved strong product-market fit - generating thousands of new monthly leads through word-of-mouth and organic marketing alone.

Backed by Blackbird, Australia and New Zealand's #1 venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in 2018 to over 150 across 18+ countries. Our team blends deep industry experience with cutting-edge product design to build tools that modernise one of the world's largest and most essential industries.

Life at Sitemate

At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day.

We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure.

We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22-51.

Our Core Values

Handle with Care: Handle with thought and care, decisions are considered and consciously delivered
Everything Engineered: Everything engineered, intentional, planned and systematic
Quality Certified: Do it well, with attention to detail and accuracy, or don’t do it at all
Fast Tracked: Fast, incremental, and constant delivery of change
High Vis: A high visibility, transparent and open environment
Rain, Hail or Shine: Show up for your team, your customers and yourself

Learn More About Our Values

Read:
- On Sitemate's Values, Culture and DNA
Listen:
- Unleashing your Zilla
- On scaling Sitemate, diversity, and culture

What We Offer

Competitive, performance-based remuneration
Equity options - own a piece of what you're helping to build
20 days paid annual leave, plus sick, carer's, and compassionate leave
Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
Learning & Development - professional growth budget and transparent career plans
Employee Assistance Program (EAP) - for confidential counseling, mental health support, and life resources
Laptop and home office setup budget
Flexible work - a hybrid rhythm, with 2 to 3 days in office depending on the role, 2 WFH each week - with the flexibility to work from anywhere for several weeks a year
Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions
Sydney HQ perks - rooftop garden, wellness centre, showers, and cycle storage in Haymarket

Equal Opportunity

We're proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team’s diversity is one of our greatest strengths, and we're committed to ensuring an inclusive environment where everyone can thrive.

Learn More About Sitemate

Podcasts

2024: CEO Hartley Pike - on scaling Sitemate, diversity, and culture
2023: CMO Lance Hodgson - on accelerating your career
2022: CTO Tim Bray - on building quality features that solve real customer problems

Want to know what it's like to work at Sitemate? Hear it straight from the team

People of Sitemate

Read what our customers say

G2 Crowd, Trust Radius

Team Offsites

2022, 2023, 2024, 2025

PLEASE Note