Sales Associate, Harbour Town Premium Outlets

Crocs, Inc.; Melbourne; On-site; AUD 32,000 - 42,000; Full time

Job summary

Crocs, Inc. is seeking a Sales Associate at Harbour Town Premium Outlets in Melbourne, Australia. You’ll deliver outstanding customer service and support daily store operations while building product knowledge and loyalty programs.

We’re looking for energetic individuals comfortable with shift work, including nights and weekends, who can lift up to 15 kg and operate a POS system. Join a fast-growth retail environment and help create a welcoming shopping experience.

Qualifications

• Minimum 1–2 years of retail experience.
• Must be 18 years or older and legally eligible to work in Australia.
• Fluent in English; additional languages a plus.
• Willing to work nights, weekends and public holidays.
• Ability to lift up to 15 kg and stand for extended periods.

Responsibilities

• Deliver outstanding customer service using the CHARM model.
• Support store operations including POS, stock replenishment, pricing, and loyalty programs.
• Assist in visual presentation and stock room management.
• Collaborate with store team and leadership to optimize performance.

Skills

Customer service

Retail experience

English fluency

Shift flexibility

POS operation

Teamwork

Education

High School Certificate

Tools

POS system

Microsoft Word

Microsoft Excel

Email

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns

What You’ll Bring to the Table

• Must be 18 years or older
• Senior Secondary School year 12 / High School Certificate preferred
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment
• The work environment and physical demands described here are representative of but not limited to those that an employee will encounter while performing the essential functions of this job.
• Ability to climb and descend ladders carrying merchandise daily
• Ability to lift 15kg or more with assistance daily

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Sales Associate, Harbour Town Premium Outlets

Salary or Pay Range: $23.56 - $30.29

The posted pay range reflects geographic market conditions and may vary by location. Compensation will always meet or exceed applicable local minimum wage requirements.

Job Category: Retail