Sales Associate (Full-Time) - Chatswood Chase

Aloyoga; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Hermès Chatswood Chase Boutique is seeking a full-time Sales Associate to join a dedicated team in a fast-paced luxury environment. You will contribute to delivering extraordinary service and support the client experience from greeting to after-sales, in collaboration with colleagues across the store.

As a key member of the team, you will participate in product launches, maintain impeccable visual standards, assist with stock duties, and ensure seamless daily operations in Chatswood.

Responsibilities

• Strive to provide exceptional client experience in line with brand guidelines and benchmarks to every client.
• Practice the Orange Box Ceremony and Hand Rituals.
• Engage with clientele to establish and maintain relationships.
• Handle complex client experience concerns and issues, including exchanges and after-sales.
• Capture accurate information through POS and CRM systems.

Job description

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The Hermès Chatswood Chase Boutique focuses on providing extraordinary service to all clients. This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.

Key Responsibilities

• Strive to provide exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermès
• Practice the Orange Box Ceremony and Hand Rituals
• Clientele with current and potential clients to establish and maintain client relationships
• Handle complex client experience concerns and issues, i.e. dissatisfied customers, exchanges, returns, after-sales according to the Store Notebook
• Offer exceptional aftersales experience to all clients with assessment of repairs and accurate completion of relevant forms
• Capture accurate and relevant information through POS and CRM systems
• Communicates feedback gathered through in-store activities to store management
• Utilise professional and elegant dialogue with clients and team members
• Meticulous visual merchandising and housekeeping of retail floor areas
• Understanding and sharing of métier performance
• Sharing of key information about the métier
• Training and sharing on new product launches, particularly for new joiners
• Sharing and being an expert on care and aftersales
• Demonstrate and encourage team to master the Métier Hand Rituals
• Positive teamwork and provides support or their Ambassadorship

Daily Operations

• Daily housekeeping duties
• Assist in stock duties including unpacking, validating and distributing stock deliveries