Sales Associate

Trekbikes; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Staff discounts

Training & development

Wellness focus

Community involvement

Fun culture

Job summary

Trekbikes Australia is seeking enthusiastic Sales Associates to join our retail team in Sydney. You will deliver outstanding hospitality and help customers find the perfect bikes and gear, while supporting daily store operations and achieving personal and team goals.

Join a vibrant, customer-first culture with ongoing training, staff discounts, and opportunities for career development. A positive attitude and reliable teamwork are essential to success in this role.

Qualifications

• Customer focus and hospitality in a retail setting.
• Ability to learn Trek products and services quickly.
• Strong communication and teamwork to support store goals.

Responsibilities

• Deliver exceptional hospitality and create best-in-class customer experiences.
• Use the sales process to match bikes, gear, and services to customer needs.
• Assist with store operations, POS, stock handling, and daily tasks.

Skills

Customer service

Sales skills

Teamwork

Communication

Job description

Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

Are you ready to take the next step in your retail career and be part of something bigger? We're looking for passionate, customer-focused Sales Associates with great energy and a love for helping others to create best-in-class experiences in our stores.

A Bit About Us

At Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems-like urban congestion, pollution, obesity, and mental health-through the power of cycling.

We're a family-owned, values-driven company that's committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.

Why Trek?

• Competitive Pay and Bonus Opportunities
• Supportive, Team-Driven Culture
• Ongoing Training and Career Development
• Wellness and Mental Health Focus
• Exclusive Staff Discounts
• Community Involvement
• Fun, Energetic Work Environment

About the Role

As a Sales Associate , you are responsible for delivering amazing hospitality and driving a great customer experience-while supporting daily operations and hitting individual goals.

Sales & Hospitality

• Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
• Develop your sales and customer service skills through training, role-playing, and on-the-job experience.
• Utitlize Lead Lists to stay engaged with customers and drive sales.
• Participate in daily huddles and debriefs to stay aligned with the team.
• Make customer-focused decisions and do the right thing to create positive experiences.
• Respond to phone calls and store emails with professionalism and helpfulness.
• Assist with UBG/Warranty cases-support customers, document exchanges, and coordinate with the Inventory DRI.

Product Knowledge

• Learn about Trek bikes, components, apparel, and technology.
• Maintain Trek University Guide Status by completing required learning modules and continuing education.

Store Operations

• Help with store opening/closing, operate Ascend POS, and complete end-of-day cash-up.
• Execute responsibilities as directed by the Store Manager.
• Wear the Trek uniform and present yourself to Trek's professional standard.

When Not with Customers, You'll Help:

• Complete the Daily Task List.
• Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).
• Perform weekly Cycle Counts for inventory accuracy.
• Assemble or pre-assemble new bikes and assist in preparing customer bikes for service.
• Keep the showroom and back-of-house clean, organized, and efficient.

What We're Looking For

• A positive, can-do attitude
• Excellent communication and teamwork skills
• A desire to grow through feedback and learning
• Problem-solving skills and customer-first thinking
• Attention to detail and reliability
• Basic computer proficiency

Learn more about us https://www.trekbikes.com/b2b/au/en_AU/careers/

Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.