Sales Associate

Trek Bicycle Corp (Australia); Richmond Shire; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Team culture

Training & development

Wellness focus

Staff discounts

Community involvement

Energetic environment

Job summary

Trek Bicycle Corp (Australia) is seeking a Sales Associate to deliver exceptional hospitality and drive a high-quality customer experience in our stores. You will support daily operations, assist with sales, and help maintain displays and inventory while representing Trek’s professional standard.

You’ll join a energetic, team-driven culture with ongoing training and staff discounts. If you’re enthusiastic about bikes and customer service, you’ll thrive in this role.

Qualifications

• Excellent communication and teamwork are essential.
• Strong customer service mindset with a positive attitude.
• Reliable and detail-oriented with a can-do approach.

Responsibilities

• Deliver hospitality and create best-in-class customer experiences.
• Drive sales using Trek's Guide Sales Process and engage with customers.
• Assist with store opening/closing, POS operations, and cash handling.
• Maintain product displays, merchandising, and inventory counts.
• Support warranty cases and coordinate with service teams.

Skills

Communication

Teamwork

Customer service

Energy

Reliability

Attention to detail

Job description

Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. Are you ready to take the next step in your retail career and be part of something bigger? We're looking for a passionate, customer-focused Sales Associate with great energy and a love for helping others to create best-in-class experiences in our stores.

A Bit About Us At Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling.

We’re a family-owned, values-driven company that’s committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.

Why Trek? We offer more than just a job—with a career where you’re valued, supported, and given endless opportunities to grow.

• Competitive Pay and Bonus Opportunities
• Supportive, Team-Driven Culture
• Ongoing Training and Career Development
• Wellness and Mental Health Focus
• Exclusive Staff Discounts
• Community Involvement
• Fun, Energetic Work Environment

About the Role

As a Sales Associate, you are responsible for delivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals.

Sales & Hospitality

Use our Guide Sales Process to connect customers with the right bikes, gear, and services.

Develop your sales and customer service skills through training, role-playing, and on-the-job experience.

Utilize Lead Lists to stay engaged with customers and drive sales.

Participate in daily huddles and debriefs to stay aligned with the team.

Make customer-focused decisions and do the right thing to create positive experiences.

Respond to phone calls and store emails with professionalism and helpfulness.

Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.

Product Knowledge

Learn about Trek bikes, components, apparel, and technology. Maintain Trek University Guide Status by completing required learning modules and continuing education.

Store Operations

Help with store opening/closing, operate Ascend POS, and complete end-of-day cash-up. Execute responsibilities as directed by the Store Manager. Wear the Trek uniform and present yourself to Trek’s professional standard.

When Not with Customers, You’ll Help

Complete the Daily Task List. Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking). Perform weekly Cycle Counts for inventory accuracy. Assemble or pre-assemble new bikes and assist in preparing customer bikes for service. Keep the showroom and back-of-house clean, organized, and efficient.

What We’re Looking For

You don’t need to be a bike expert—what matters most is your energy, curiosity, and commitment to providing excellent customer service.

• A positive, can-do attitude
• Excellent communication and teamwork skills
• A desire to grow through feedback and learning
• Problem-solving skills and customer-first thinking
• Attention to detail and reliability
• Basic computer proficiency

Ready to Ride with Us? If you're energetic, driven, and passionate about creating great experiences, we want YOU on our team.

Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace. Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.

Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For.